Senior Sales & Customer Experience Lead - Firearms

Range USA; Richmond (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision health ins

Unlimited Shooting – Free Classes

Industry-leading online and in-store (

Manufacturer rewards and points

Paid training (no firearm experience)

Job summary

Range USA is seeking a Senior Sales Associate in Richmond, TX to lead personal sales and execute daily store operations while delivering a best-in-class customer experience. You will manage opening/closing routines, operational processes, and in-store execution in a safety-conscious environment.

The role requires 1–2 years of retail sales experience, strong communication, and the ability to handle confidential information with integrity.

Qualifications

• High School Diploma or equivalent preferred.
• 1–2 years of retail sales or customer service experience (specialty retail preferred).
• Strong attention to detail with the ability to follow complex compliance procedures.
• Ability to handle confidential information with integrity.
• Flexible availability, including nights, weekends, and holidays.
• Strong communication skills and customer-first mindset.

Responsibilities

• Sales & Customer Experience: Deliver exceptional customer service aligned with Range USA standards; Review KPIs and coach team to expectations from this data; Achieve or exceed individual and store sales metrics (firearms, memberships, classes, promotions); Build customer relationships and increase basket size through product knowledge and recommendations.
• Operations Execution: Execute daily operational tasks including opening/closing procedures, register management, and cash reconciliation; Produce and maintain daily operational documents (store metrics, huddle notes, schedules); Support inventory flow, merchandising, and ad set execution to maintain visual standards; Maintain overall store cleanliness and organization.
• Safety & Compliance: Ensure strict adherence to all firearm safety protocols for customers and staff; Maintain compliance with ATF regulations, including accurate execution of 4473 forms and background checks; Safeguard confidential information and ensure all processes meet regulatory standards; Ensure range readiness, safety, and cleanliness always; Validate and escape if needed parts requirements to ASL.

Skills

Customer service

Retail sales

Communication

Attention to detail

Confidential information handling

Flexibility

Education

High School Diploma or equivalent

Job description

Range USA is seeking a Senior Sales Associate in Richmond, TX to lead personal sales and execute daily store operations while delivering a best-in-class customer experience. You will manage opening/closing routines, operational processes, and in-store execution in a safety-conscious environment.

The role requires 1–2 years of retail sales experience, strong communication, and the ability to handle confidential information with integrity.