Senior Sales Cloud Success Architect

Salesforce; Indianapolis (IN); Hybrid; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a flexible, in-office/onsite role to drive customer success for Sales Cloud implementations. You will act as a trusted technical advisor, delivering guidance on best practices, system design, and governance to enable long-term health for customer environments.

As a Success Architect, you’ll collaborate with product teams and customers to address reactive and proactive needs, design scalable solutions, and ensure successful adoption while bridging daily challenges with

Qualifications

• 3–5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin).
• Strong working knowledge of Salesforce products, platform capabilities, governance and best practices.
• Experience with complex implementations and integration principles.
• Knowledge of data integration, ETL, REST/SOAP APIs, middleware and security best practices.

Responsibilities

• Drive customer impact by assessing implementations and recommending solutions for adoption and architecture.
• Lead with technical expertise, providing reactive and proactive guidance on best practices.
• Communicate complex concepts clearly to technical teams and business stakeholders.
• Triage design gaps and escalate architecture challenges to senior Success Architects.
• Execute playbooks from Support, Guides, and Architect teams to meet customer needs.

Skills

Solution Design

Architectural Principles

Customer Engagement

Sales Cloud Expertise

REST/SOAP APIs

Security & Governance

Education

Salesforce Admin

Sales Cloud Consultant

Tools

MuleSoft

Informatica

Salesforce Connect

Event Relay

Job description

Salesforce is seeking a flexible, in-office/onsite role to drive customer success for Sales Cloud implementations. You will act as a trusted technical advisor, delivering guidance on best practices, system design, and governance to enable long-term health for customer environments.

As a Success Architect, you’ll collaborate with product teams and customers to address reactive and proactive needs, design scalable solutions, and ensure successful adoption while bridging daily challenges with