Marketing Cloud Architecture Lead

Salesforce, Inc.; Atlanta (GA); On-site; USD 171,000 - 273,000; Full time

Job summary

Salesforce, Inc. is seeking a seasoned leader for the Success Architect function within Cloud Success. You will shape strategy, manage capacity, and align key stakeholders across Product, Technology, and GTM to deliver high-impact customer engagements.

The role requires deep knowledge of Salesforce products, a track record of leading technical teams, and a orientation toward coaching and enabling field teams. This leadership position emphasizes scalability and customer-centric value delivery.

Qualifications

• 10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields.
• 5+ years of people management or leadership experience, including managing high-performing technical teams.
• Proven knowledge and experience working within the Marketing Cloud.
• Proven experience managing capacity and resource planning across complex portfolios or customer engagements.
• Demonstrated success in driving cross-functional alignment with Product, Sales, Services, and Engineering teams.
• Experience leading high-priority initiatives or programs with executive visibility and business-critical outcomes.
• Strong technical knowledge of Salesforce products and platform—features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystem.
• Strong analytical and operational abilities, especially around team performance, prioritization, and efficiency.

Responsibilities

• Set strategic direction and operational cadence for the Success Architect function.
• Ensure capacity planning and resource alignment across initiatives within Marketing Cloud.
• Balance workload to maximize effectiveness while preventing burnout.
• Lead a high-performing team that connects Cloud Success, GTM, Product & Technology.
• Deliver architectural thought leadership, field enablement, and technical strategy guidance for complex products.
• Drive Salesforce's customer success vision and build a future-ready organization.
• Represent the voice of the customer across internal forums to influence product direction.
• Scale expertise across CSG and partners by developing assets, playbooks, and enablement paths.

Skills

Leadership

Strategic thinking

Executive comms

Capacity planning

Stakeholder alignment

Enterprise systems

Team coaching

Salesforce familiarity

Job description

Salesforce, Inc. is seeking a seasoned leader for the Success Architect function within Cloud Success. You will shape strategy, manage capacity, and align key stakeholders across Product, Technology, and GTM to deliver high-impact customer engagements.

The role requires deep knowledge of Salesforce products, a track record of leading technical teams, and a orientation toward coaching and enabling field teams. This leadership position emphasizes scalability and customer-centric value delivery.