Success Architect / Senior Success Architect

Salesforce; Seattle (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Salesforce seeks a Success Architect within Cloud Success to guide customers in adopting Salesforce technology, addressing technical issues, and ensuring long-term health.

You will partner with a portfolio of customers, deliver proactive guidance, conduct educational Guide sessions, and collaborate with Support and Architect teams to optimize implementations and drive business outcomes.

Qualifications

• 3–5+ years of hands-on technical experience in roles such as Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin.
• Strong knowledge of Salesforce products, platform capabilities, governance and best practices.
• Experience participating in complex implementations and understanding integration principles.
• Knowledge of enterprise integration, data management, AI, analytics and security best practices.
• Familiarity with industry- or vertical-specific solutions (preferred).

Responsibilities

• Drive Customer Impact – assess implementations and deliver recommendations on technical issues, feature adoption (Guide), and foundational solution design (basic Architect).
• Lead with Expertise – provide reactive and proactive guidance on product best practices.
• Communicate with Clarity – simplify complex technical concepts for diverse audiences.
• Innovate & Solve Problems – triage capability gaps and design inefficiencies, escalate complex architectural challenges.
• Execute Proven Strategies – leverage playbooks from Support, Guides, and Architect teams.
• Build Strong Relationships – collaborate with internal and external partners to drive customer success and product improvement.

Skills

Solution Design

Architecture

Communication skills

Leadership

Tools

Salesforce

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it is a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Description

• Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success.
• Success Architects play a flexible and pivotal role in supporting a wide range of customers. They act as the customer's first point of contact for a mix of reactive and proactive needs. This includes providing frontline technical support (Support), delivering educational 'Guide' sessions to drive feature adoption, and assisting with foundational architectural health checks (basic Architect). They collaborate closely with senior Success Architects and Support Engineers to triage complex issues and ensure customers are on a path to long-term health, bridging the gap between daily challenges and long-term success.

Key Responsibilities

• As a Sucess Architects specializing in Sales Cloud, you will:
• Drive Customer Impact – Partner with a portfolio of customers, assessing their implementations and delivering recommendations on common technical issues, feature adoption (Guide), and foundational solution design (basic Architect).
• Lead with Expertise – Serve as a trusted technical generalist, providing reactive and proactive guidance on product best practices.
• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to customer stakeholders and managers, positioning yourself as a trusted advisor.
• Innovate & Solve Problems – Triage capability gaps and design inefficiencies, resolving common issues directly and escalating complex architectural challenges to senior Success Architects.
• Execute Proven Strategies – Leverage and execute playbooks from Support, Guides, and the Architect team to meet customer needs.
• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

Basic Requirements

• Solution Design & Architecture
• 3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin).
• Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices.
• Experience participating in complex implementations and understanding integration principles.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
• Familiarity with industry- or vertical-specific solutions (preferred).
• Communication & Leadership
• Ability to assess business objectives, propose solution options and drive stakeholder alignment.
• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences.