Senior Success Architect, Salesforce Cloud Enablement

Salesforce; Atlanta (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

Salesforce is seeking a Success Architect for Sales Cloud within Customer Success in Atlanta. You will act as a technical generalist, delivering proactive guidance, evaluating implementations and driving feature adoption.

You’ll triage issues, design foundational architectures, and collaborate with Support and Architect teams to ensure long-term health and customer satisfaction. Strong knowledge of Salesforce products, integration principles, and governance is required; experience with complex

Qualifications

• 3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin).
• Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices.
• Experience participating in complex implementations and understanding integration principles.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
• Familiarity with industry- or vertical-specific solutions (preferred).

Responsibilities

• Drive Customer Impact – Partner with a portfolio of customers, assessing their implementations and delivering recommendations on common technical issues, feature adoption (Guide), and foundational solution design (basic Architect).
• Lead with Expertise – Serve as a trusted technical generalist, providing reactive and proactive guidance on product best practices.
• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to customer stakeholders and managers, positioning yourself as a trusted advisor.
• Innovate & Solve Problems – Triage capability gaps and design inefficiencies, resolving common issues directly and escalating complex architectural challenges to senior Success Architects.
• Execute Proven Strategies – Leverage and execute playbooks from Support, Guides, and the Architect team to meet customer needs.
• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

Skills

Solution Design

Architecture

Communication

Leadership

Job description

Salesforce is seeking a Success Architect for Sales Cloud within Customer Success in Atlanta. You will act as a technical generalist, delivering proactive guidance, evaluating implementations and driving feature adoption.

You’ll triage issues, design foundational architectures, and collaborate with Support and Architect teams to ensure long-term health and customer satisfaction. Strong knowledge of Salesforce products, integration principles, and governance is required; experience with complex