Success Architect / Senior Success Architect

Salesforce; Bellevue (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Salesforce is seeking a seasoned Success Architect for Cloud Success in Bellevue, WA. You will partner with customer portfolios to assess implementations, drive feature adoption, and design foundational architectures.

This role blends reactive support with proactive guidance, requiring strong Salesforce expertise and the ability to translate complex concepts to business stakeholders. Join a customer-centric team that values collaboration, scalable solutions, and long-term health for clients

Qualifications

• 3–5+ years of hands-on technical experience in Salesforce-based roles.
• Strong knowledge of Salesforce products, platform capabilities, governance and best practices.
• Experience in complex implementations and integration principles.
• Familiarity with enterprise integration including AI, analytics and security.

Responsibilities

• Drive customer impact by assessing implementations and advising on adoption and architecture.
• Provide reactive and proactive guidance on Salesforce product best practices.
• Translate complex technical concepts for business stakeholders.
• Triage capability gaps and design efficient architectural solutions.
• Leverage playbooks to meet customer needs and foster growth.
• Collaborate with internal and external partners to ensure long-term success.

Skills

Solution Design

Architecture

Salesforce Expertise

Integration Principles

AI & Analytics

Security Best Practices

Industry Solutions

Communication Skills

Leadership

Guided Education & Adoption

Tools

Salesforce Platform

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it is a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Description

• Cloud Success is a specialized team within Customer Success, bringing together customer support engineers, proactive monitoring, specialist product advisors and technical architects. This team not only resolves technical issues but also provides expert guidance on optimizing and leveraging Salesforce technology to drive long-term business success.
• Success Architects play a flexible and pivotal role in supporting a wide range of customers. They act as the customer's first point of contact for a mix of reactive and proactive needs. This includes providing frontline technical support (Support), delivering educational 'Guide' sessions to drive feature adoption, and assisting with foundational architectural health checks (basic Architect). They collaborate closely with senior Success Architects and Support Engineers to triage complex issues and ensure customers are on a path to long-term health, bridging the gap between daily challenges and long-term success.

Key Responsibilities

• As a Sucess Architects specializing in Sales Cloud, you will:
• Drive Customer Impact – Partner with a portfolio of customers, assessing their implementations and delivering recommendations on common technical issues, feature adoption (Guide), and foundational solution design (basic Architect).
• Lead with Expertise – Serve as a trusted technical generalist, providing reactive and proactive guidance on product best practices.
• Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to customer stakeholders and managers, positioning yourself as a trusted advisor.
• Innovate & Solve Problems – Triage capability gaps and design inefficiencies, resolving common issues directly and escalating complex architectural challenges to senior Success Architects.
• Execute Proven Strategies – Leverage and execute playbooks from Support, Guides, and the Architect team to meet customer needs.
• Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.

Basic Requirements

• Solution Design & Architecture
• 3-5+ years of hands-on technical experience (e.g., Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin).
• Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices.
• Experience participating in complex implementations and understanding integration principles.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics and security best practices.
• Familiarity with industry- or vertical-specific solutions (preferred).
• Communication & Leadership
• Ability to assess business objectives, propose solution options and drive stakeholder alignment.
• Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and technical audiences.