Senior Sales Associate: Customer Experience & POS Expert

Rack Room Shoes; Alabaster (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Rack Room Shoes is seeking motivated SR Sales Associates to deliver outstanding customer service and uphold store standards. You will assist customers, process refunds and exchanges, and handle Customer Pickup orders while adhering to company policies and sales guidelines.

In this role you will maintain product knowledge, support promotions, and help with inventories and merchandise placement. This position emphasizes teamwork, attention to loss prevention, and a positive store experience for

Qualifications

• Interpersonal skills to deal effectively with customers and coworkers.
• Basic communication, organization and math skills are required.
• Experience in retail sales, preferably specialty footwear.
• Basic knowledge of policies and procedures.
• Basic visual merchandising knowledge and Store Presentation Standards.

Responsibilities

• Create an excellent shopping experience for customers, following service standards and policies.
• Maintain awareness of current sales promotions.
• Maintain merchandise presentation and keep areas clean and organized.
• Develop product knowledge and fitting skills for assistive sales.
• Maintain awareness of Loss Prevention concerns involving staff and customers.
• Assist in inventories, shipping/receiving, and merchandising placement on the floor.
• Process sales and POS transactions in line with policy; ensure mates for all shoes.

Skills

Interpersonal skills

Basic communication

Organization

Math skills

Retail sales

Store Presentation

Job description

Rack Room Shoes is seeking motivated SR Sales Associates to deliver outstanding customer service and uphold store standards. You will assist customers, process refunds and exchanges, and handle Customer Pickup orders while adhering to company policies and sales guidelines.

In this role you will maintain product knowledge, support promotions, and help with inventories and merchandise placement. This position emphasizes teamwork, attention to loss prevention, and a positive store experience for