Senior Sales Associate

Skin Laundry; Watertown (MA); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Employee Treatment & Product Discount Program

Job summary

Skin Laundry in Watertown, MA is seeking a part-time team member to support clinic operations. The ideal candidate will have retail experience, preferably in skincare, and be capable of providing exceptional customer service. Responsibilities include creating personalized client experiences, promoting products, and maintaining clinic efficiency.

Availability must include Fridays and Saturdays, with the potential for additional shifts. Join us at Skin Laundry to help clients achieve their skincare goals with professional expertise!

Qualifications

• Two years of experience in Skin Care/Aesthetics or customer service preferred.
• Must prioritize client safety and customer service.
• Ability to make clinical decisions, knowing when to ask for assistance.

Responsibilities

• Creating curated client experiences.
• Effectively introduce and promote customized facials and Skin Laundry products.
• Educating clients on the importance of skincare protocols.

Skills

Proven retail experience, preferably within skincare and/or aesthetics

Ability to provide inspirational, authentic, and personalized customer service

Exceptional communication skills

Proficient in problem solving

Tools

Zenoti POS software

Job description

Job Type

Part‑time

Overall Compensation Package

$23 per hour. This rate reflects experience, living costs and clinic volume.

Schedule/Availability

• Must be available to work Friday/Saturday with another weekday (Mon‑Thu) available.
• Must be available to work Tuesday/Thursday/Saturday.
• Must be available to work Monday/Wednesday/Saturday.
• Must be available to work 20‑29 hours during clinic operating hours (as posted on website, subject to change). Must be able to work a 5 or 8 hour shift with a minimum of 1 day per week but have the ability to flex to more shifts as needed. Commit to a schedule 60 days in advance.
• Sunday’s may be required for occasional training or if clinic expands operating hours.

Ability to Commute / Cover Other Clinics

Reliable commute to home clinic location and periodic travel to other clinics for coverage as needed.

Physical Requirements & Environmental Conditions

• Performed in a retail environment with ability to walk short distances and stand for long periods.
• Ability to lift, carry inventory and move equipment, reach, crouch, kneel, bend, twist, push, pull and carry up to 25 lbs.
• Frequent talking and listening to clients in person and on phone.
• Ability to operate standard office equipment such as phones, keyboards, computers, and touch‑screen devices.
• Specific vision abilities required: close vision, depth perception, color vision and ability to adjust focus.

About This Exciting Role

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets.

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics.
• Ability to provide inspirational, authentic, and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced environment.
• Previous experience with retail point‑of‑sale software, Zenoti experience is a plus.

Experience and Characteristics

• Two years of experience in Skin Care/Aesthetics or customer service preferred.
• Prioritizes customer service and has exceptional communication skills.
• Proficient in problem solving and finding creative solutions.
• Must be able to create a comfortable atmosphere for clients and team members.
• Attentive and a good listener.
• Attention to detail in following company and safety protocol.
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance.
• Goal oriented and self‑motivated to achieve and exceed company benchmarks for success.
• Willing to learn and adapt to changes quickly.
• Comfortable and respectful with conflict management with clients and team members.

Responsibilities Include

• Creating curated client experiences.
• Effectively introduce and promote customized, no‑downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients.
• Educating clients on the importance of the skin care protocols.
• Celebrating the success of the results our clients experience.
• Championing Skin Laundry’s mission and values and how our services and products achieve these goals.
• Effectively coordinating, scheduling, and rescheduling recurring and future clients.
• Consistently seeking, obtaining, and converting new clients.

Supporting Store Operations Success

• Support clinic success by improving efficiency and accuracy among all processes and procedures within the business.
• Strong communication skills, ability to multitask, and comfort with computer/clinic systems.
• Establishes and maintains effective client retention processes.
• Understand and utilize company reports to leverage business and share insights on best practices for performance.

Enhancing Skin Laundry Culture

• Partner with clinic team to provide a people‑oriented, enjoyable & comfortable workplace of belonging.
• Respect and support all team members individuality & provide an inclusive environment.
• Understand opportunities and support the team to meet personal & clinic goals.
• Maintain organizational relationships.

Employee Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program.

Equal Opportunity Employer

At Skin Laundry, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Skin Laundry believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Accommodation Assistance

Skin Laundry is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail].

Job Description Notice

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.