Keyholder

Skin Laundry; Brooklyn (NY); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Employee treatment & product discount

Health insurance options

401k plan

Paid holidays and leave

Job summary

A leading skincare clinic in Brooklyn seeks a Keyholder to support the clinic team in providing exceptional customer service. You'll utilize your leadership and sales skills to enhance client experiences and achieve sales targets. Candidates should have retail experience, preferably in skincare, and be ready to provide personalized service in a fast-paced setting. The role also includes ensuring smooth clinic operations and participating in team development, with opportunities for training and growth.

Qualifications

• Proven retail experience, preferably within skincare and/or aesthetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience with retail point-of-sale software; Zenoti experience is a plus.

Responsibilities

• Creating curated client experiences.
• Effectively introduce and promote customized no-downtime facials.
• Educating clients on the importance of skin care protocols.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Location

Williamsburg - Brooklyn

Job Type

Full-time

Overall Compensation Package

$22 - $26/hr (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, cost of living/geographical area and clinic volume.)

Williamsburg Compensation Package

Based on the above, an incoming Keyholder at Williamsburg can expect to be brought in at $24/hr starting base with the opportunity to grow from there.

Schedule/Availability

Clinic Operating Hours (as posted on website, subject to change) including mall holiday extended hours and weekend availability.

Ability to commute/cover other clinics

Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

Physical Requirements & Environmental Conditions

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required include close vision, depth perception, color vision, and ability to adjust focus.

About This Exciting Role

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, this is the perfect role for you and the first step towards a long term and fulfilling career. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Reports To: Clinic Manager

Qualifications

Proven retail experience, preferably within skincare and/or aesthetics; ability to provide inspirational, authentic and personalized customer service; while not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable; previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable; ability to work retail hours including days, nights, weekends and special events in a fast-paced environment; previous experience with retail point-of-sale software, Zenoti experience is a plus.

Experience and Characteristics

• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
• Prioritizes customer service and has exceptional communication skills
• Proficient in problem solving and finding creative solutions
• Must be able to create a comfortable atmosphere for clients and team members
• Attentive and a good listener
• Attention to detail in following company and safety protocol
• Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
• Goal oriented and self-motivated to achieve and exceed company benchmarks for success
• Willing to learn and adapt to changes quickly
• Comfortable and respectful with conflict management with clients and team members

• Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
• Prioritizes customer service and has exceptional communication skills

Responsibilities Include

• Creating curated client experiences
• Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients
• Educating clients on the importance of the skin care protocols
• Celebrating the success of the results our clients experience
• Championing Skin Laundry’s mission and values and how our services and products achieve these goals
• Effectively coordinating, scheduling, and rescheduling recurring and future clients
• Consistently seeking, obtaining, and converting new clients

Supporting Store Operations Success

• Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
• Strong communication skills, ability to multitask, and comfortability with computer/clinic systems
• Establishes and maintains effective client retention processes
• Understand and utilize company reports to leverage business and share insights on best practices for performance

Enhancing Skin Laundry Culture

• Partner with clinic team to provide people-oriented, enjoyable and inclusive workplace
• Respect and support all team members’ individuality and provide an inclusive environment
• Understand opportunities and support the team to meet personal and clinic goals
• Maintain organizational relationships

Employee Benefits & Perks

• Skin Laundry Complimentary Employee Treatment & Product Discount Program
• Vacation leave, sick leave, and 10 Paid holidays
• Parental Leave
• Health insurance - Medical, Dental, and Vision insurance options
• 401k
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart - discounted products, services, and experiences

Other

Equal Opportunity Employer: Skin Laundry is an equal opportunity employer and is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, and any other characteristic protected by law. Accommodation assistance is available. Employment Agencies: Skin Laundry will not accept unsolicited resumes from any source other than directly from a candidate.