Senior SaaS Systems Engineer: ServiceNow & ITOM

R Systems; Sacramento (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

R Systems is seeking a seasoned SaaS and ServiceNow specialist for a long-term contract in California. The role requires deep expertise in SaaS implementation, support, onboarding, and SDLC across enterprise environments.

You will collaborate with cross-functional teams, develop dashboards with third-party vendors, and apply AI-enabled tools to optimize performance. The candidate should have strong coding experience, reporting capabilities from ServiceNow, and familiarity with ITSM/ITOM domains.

Qualifications

• 7+ years in SaaS application implementation, enhancement and testing.
• 7+ years in technical and administrative SaaS support, issue research and resolution.
• 7+ years onboarding SaaS apps including configuring systems and dashboards.
• 7+ years SDLC experience from analysis to deployment.

Skills

SaaS experience

Agile experience

Cross-functional teamwork

Performance issue resolution

Tools

ServiceNow Now Platform

MS Copilot

Claude

Performance tooling

Job description

R Systems is seeking a seasoned SaaS and ServiceNow specialist for a long-term contract in California. The role requires deep expertise in SaaS implementation, support, onboarding, and SDLC across enterprise environments.

You will collaborate with cross-functional teams, develop dashboards with third-party vendors, and apply AI-enabled tools to optimize performance. The candidate should have strong coding experience, reporting capabilities from ServiceNow, and familiarity with ITSM/ITOM domains.