ServiceNow ITOM & Integration Specialist

TALENT Software Services; Glendale (AZ); On-site; USD 96,432 - 103,320; Full time

Job summary

A leading IT consulting firm is seeking a ServiceNow ITOM & Integration Specialist in Glendale, Arizona. The role requires 5+ years in ITOM solutions with a strong focus on ServiceNow integration and configuration. The ideal candidate will have certifications in ServiceNow, along with extensive experience in leading implementations of ITOM applications. This full-time position offers a competitive wage, and candidates will work on enhancing the capabilities of ServiceNow in a dynamic environment.

Qualifications

• 5+ years of experience in ITOM solutions, 3+ years as a ServiceNow Architect.
• Experience with integrating third-party systems with ServiceNow.
• ServiceNow Certified System Administrator and Implementation Specialist certifications.

Responsibilities

• Lead ServiceNow implementations and configurations for ITOM applications.
• Analyze business services and map them to CIs for ITSM processes.
• Design and implement integrations to third-party systems.

Skills

ServiceNow Architect / Lead

Discovery

Service Mapping

Event Management

Technical leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

CMDB

Job description

ServiceNow ITOM & Integration Specialist

3 days ago Be among the first 25 applicants

Base pay range: $70.00/hr - $75.00/hr

What you have done and will do

• Demonstrated hands on experience with multiple implementations of the core suite of ITOM applications (Discovery, Service Mapping, Event Management, SAM/HAM)
• Experience leading at least three full lifecycle ServiceNow implementations.
• Excellent understanding of CMDB data models, relationships along with hands on experience of getting CMDB configured for advanced technologies like Containerization, Cloud services (AWS, MS Azure, etc.)
• In depth understanding and proven experience with implementing Common Services Data Model to the Fly maturity level.
• Ability to analyze existing business services and their relationships with other CIs and effectively map them for the success of ITSM processes like Incident, Change, Dev Ops, Vulnerability Response, etc.
• Configuring Discovery probes, sensors and/or patterns to ensure high data accuracy and integrity of our CMDB. Experience in moving to discovery patterns.
• Core Platform and ServiceNow Scripting knowledge with hands‑on experience is a must. Nice to have ATF, Service Portal, Platform Analytics and UI Builder experience.
• Demonstrate experience with enhancing Discovery performance and coverage and building effective dashboards for senior managers, service owners and executives to show accurate and up‑to‑date results of our CMDB health.
• Demonstrate hands‑on experience with designing and implementing multiple integrations to 3rd‑party systems.
• Leverage both proven and innovative technology approaches to solve challenging business problems.
• Provide technical assessments, written documentation and technical expertise.
• Work on continuous improvement by sharing experiences and knowledge with the team.
• Advise on options, risk and impacts on business processes and technical architecture.

We would like to see

• 5+ years as a key resource for large‑scale ITOM solutions, of which 3 or more years as a ServiceNow Architect / Lead or ServiceNow Solution Consultant.
• 3+ years of experience with ServiceNow with a strong focus on Discovery, Service Mapping and Event Mgmt.
• Validated successful oversight of several ServiceNow ITOM implementations.
• Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors and patterns, Service Mapping configurations and Event management rules for correlation of events and alerts coming from monitoring tools.
• Ability to provide technical leadership and professional guidance to managers, team and vendors.
• ServiceNow Certified System Administrator Certification.
• ServiceNow Certified Implementation Specialist Certification – Service Mapping, Event Management (SAM and Cloud Management are a plus).
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent experience/combinations of education and experience.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting