Remote Tech Support Specialist I

United States Digital Space LLC; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401k or equivalent

Equity grants

Employee stock purchase plan

Parental leave

Job summary

United States Digital Space LLC is seeking a Technical Support I to assist investors and enterprise operations from a remote home-based role. You will communicate with customers via email, phone, chat, and internal systems, troubleshoot issues, and perform back-office tasks with accuracy and empathy.

You’ll work in an escalated support environment, learn product details, follow established procedures, and contribute to a high-performing team by documenting cases in Salesforce and contributing to

Qualifications

• Fluent English writing and speaking required.
• 1+ years of customer support or technical support experience.
• Ability to explain technical issues in simple terms.
• "Experience with Salesforce, Confluence, or similar platforms."

Responsibilities

• Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues.
• Explain technical concepts in simple, straightforward language.
• Provide accurate updates, set expectations, and ensure a positive support experience.
• Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles.
• Escalate complex issues and document them clearly for higher-level teams.

Skills

Fluent English

1+ year support experience

Clear communication

Salesforce knowledge

Confluence familiarity

Tools

Salesforce

Confluence

Job description

United States Digital Space LLC is seeking a Technical Support I to assist investors and enterprise operations from a remote home-based role. You will communicate with customers via email, phone, chat, and internal systems, troubleshoot issues, and perform back-office tasks with accuracy and empathy.

You’ll work in an escalated support environment, learn product details, follow established procedures, and contribute to a high-performing team by documenting cases in Salesforce and contributing to