Senior SaaS Professional Services Consultant – Remote/Hybrid

Wrike; United States; Hybrid; USD 103,000 - 150,000; Full time

Benefits offered by this job

Health coverage

401(k) with employer match

Parental leave

Working-from-Home stipend

11 paid holidays + volunteer days

Job summary

Wrike seeks a seasoned Professional Services Consultant to join our Professional Services team. You will lead customer engagements and large global rollouts, drive onboarding, and support scoping and adoption, while maintaining client records and milestones using Wrike and Salesforce.

You will mentor juniors and influence Wrike’s product roadmap. You will travel up to 75% to client sites across the Americas, and enjoy a comprehensive benefits package, including health coverage, retirement plan,

Qualifications

• 8+ years in project management, consulting and customer facing roles.
• Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
• Ability to quickly understand customer processes and define goals for successful Wrike implementation.
• Extensive understanding of change management principles.
• Expertise in one industry or in key segments like Marketing/Creative, IT, Professional Services, PMO.
• Ability to discuss technical aspects and present digital transformation options.

Responsibilities

• Leading customer engagements, including global rollouts.
• Overseeing end-to-end onboarding (Discovery, Design, Configuration, Rollout, Adoption).
• Support sales with complex scoping and value of Wrike services.
• Maintain accurate client records and milestones using Wrike and Salesforce.
• Manage completion of engagements while achieving success metrics.
• Collaborate with Product to influence roadmap and issue resolution.
• Mentor junior Wrike team members.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Cross-functional collaboration

Education

MBA or similar

PM certifications (PMI/Agile/Lean)

Tools

Salesforce

Wrike

Job description

Wrike seeks a seasoned Professional Services Consultant to join our Professional Services team. You will lead customer engagements and large global rollouts, drive onboarding, and support scoping and adoption, while maintaining client records and milestones using Wrike and Salesforce.

You will mentor juniors and influence Wrike’s product roadmap. You will travel up to 75% to client sites across the Americas, and enjoy a comprehensive benefits package, including health coverage, retirement plan,