Senior Implementation Consultant | Remote/Hybrid

Zofiq Inc.; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

ConnectWise is seeking a Professional Services Consultant to lead medium-complexity projects and act as a subject matter expert in ConnectWise domains. This role manages end-to-end delivery for standard to moderately complex implementations, ensuring scope, schedule, and quality are met.

Consultants provide advanced configuration, process optimization, and strategic guidance to clients while mentoring junior team members and contributing to best practices across the organization.

Qualifications

• Bachelor's degree or equivalent business experience.
• 4+ years of relevant experience.

Responsibilities

• Lead full lifecycle implementation projects within scope, timeline, and quality expectations.
• Serve as the primary consultant for mid-sized client engagements, managing stakeholder expectations and project outcomes.
• Design, configure, and optimize ConnectWise solutions to address technical and business requirements.
• Facilitate client meetings, including discovery, solution design, status updates, and training sessions.
• Proactively identify and manage risks, scope changes, and dependencies across project phases.
• Apply implementation methodologies, maintaining project documentation, timelines, and deliverables independently.
• Analyze client workflows and recommend process improvements, automation, and best practices.
• Collaborate with cross-functional teams to resolve issues and enhance client solutions.
• Contribute reusable assets such as templates, workflows, and documentation to improve delivery consistency.
• Mentor junior consultants through knowledge sharing and coaching.
• Support pre-sales or scoping activities as a technical advisor when needed.

Skills

Project management

Consultative skills

ConnectWise expertise

Stakeholder management

Data analysis

Risk management

Organizational skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

ConnectWise platforms

Job description

ConnectWise is seeking a Professional Services Consultant to lead medium-complexity projects and act as a subject matter expert in ConnectWise domains. This role manages end-to-end delivery for standard to moderately complex implementations, ensuring scope, schedule, and quality are met.

Consultants provide advanced configuration, process optimization, and strategic guidance to clients while mentoring junior team members and contributing to best practices across the organization.