Senior SaaS Learning Enablement Architect

iCIMS, Inc.; United States; On-site; USD 100,000 - 120,000; Full time

Job summary

ICIMS, a world-leading recruiting software provider, is seeking a Learning Enablement SME to transform agile release updates into learner-ready content and drive customer adoption. You will cluster updates into meaningful courses and partner with Product teams to shape releases for customers.

Applicants should bring 5–8+ years in SaaS learning or enablement, strong instructional design skills, and experience with Skilljar and Workday Learning.

Qualifications

• 5–8+ years of experience in learning, enablement, performance consulting, or GTM roles supporting customer-facing or technical audiences in a SaaS environment.
• Experience with ICIMS product suite and customer journey.
• Strong grounding in instructional design and evaluation frameworks (Bloom's, ADDIE, ROI/Kirkpatrick).
• Experience designing learning content from agile release notes into structured, sequenced courses.
• Experience publishing and managing content on Skilljar or similar LMS/CRM.
• Comfort working with learning technologies (Skilljar, Workday Learning, Synthesia).
• Ability to translate technical detail into customer-relevant impact and action.
• Cross-functional collaboration with Product and GTM Enablement.

Responsibilities

• Serve as a customer/technical enablement SME on the ICIMS product ecosystem and customer adoption journey.
• Transform agile product release updates into structured, learner-ready content and identify clusters of related updates.
• Apply instructional design principles to clarify impact, relevance, and required customer action for each release cluster.
• Publish and maintain all enablement content externally via Skilljar, including course structure and currency as releases ship.
• Partner with Product Management and Product Marketing to influence release packaging and communication to customers.
• Design and deliver technical enablement content for admins and implementers with appropriate depth.
• Define metrics for customer enablement programs and evaluate ROI to connect learning to outcomes.
• Use Skilljar, Workday Learning, and related systems to support delivery, measurement, and reporting.
• Analyze learner engagement data to identify gaps and improve the release-to-course pipeline.
• Influence cross-functional stakeholders to align on release cadence and enablement investment.

Skills

Product and customer journey

Instructional design (Bloom's/ADDIE)

Learning measurement & ROI

Cross-functional partnership

Skilljar content management

Tools

Skilljar

Workday Learning

Synthesia

Job description

ICIMS, a world-leading recruiting software provider, is seeking a Learning Enablement SME to transform agile release updates into learner-ready content and drive customer adoption. You will cluster updates into meaningful courses and partner with Product teams to shape releases for customers.

Applicants should bring 5–8+ years in SaaS learning or enablement, strong instructional design skills, and experience with Skilljar and Workday Learning.