Senior SaaS Customer Success Manager | Hybrid

ABL Recruitment; English (IN); Hybrid; USD 56.000 - 60.000; Vollzeit

Benefits dieser Stelle

15% bonus

Private healthcare

Share options

Generous pension

Ongoing training and development

Zusammenfassung

ABL Recruitment is supporting a technology business seeking a Customer Success Manager in Milton Keynes. The role is hybrid (2 days in the office) and involves managing a portfolio of mid-market customers, ensuring high-quality support and identifying opportunities to strengthen relationships and revenue.

You will lead implementations, training and ongoing product usage, monitor performance, and collaborate with internal teams to enhance the customer experience as the company scales.

Qualifikationen

• 3+ years’ experience in a Customer Success role within a SaaS or technology environment.
• Experience managing a portfolio of mid-market customers throughout the lifecycle.
• Proactive approach with the ability to work independently and adapt to change.
• Interest in using AI and digital tools to work more effectively.

Aufgaben

• Manage a portfolio of customers from setup through renewal.
• Build relationships with key contacts and act as main point of contact.
• Guide customers through implementation, training and ongoing product use.
• Monitor account performance and protect customer retention.
• Identify opportunities to increase account value and support growth.
• Lead regular customer meetings, presenting performance information and recommendations.
• Collaborate with internal teams to resolve issues and improve the customer experience.

Kenntnisse

Customer Success

SaaS

Account management

Independent work

AI tools

Jobbeschreibung

ABL Recruitment is supporting a technology business seeking a Customer Success Manager in Milton Keynes. The role is hybrid (2 days in the office) and involves managing a portfolio of mid-market customers, ensuring high-quality support and identifying opportunities to strengthen relationships and revenue.

You will lead implementations, training and ongoing product usage, monitor performance, and collaborate with internal teams to enhance the customer experience as the company scales.