Hybrid Senior Customer Success Manager (Mid-Market)

Culture Amp Pty Ltd; Chicago (IL); Hybrid; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Equity through our Employee Share Opt.

Learning programs and coaching

Quarterly refresh days

Inclusive parental leave

MacBook and home workspace budget

Five annual social impact days

Medical insurance for you and family

Zusammenfassung

Culture Amp is seeking a Senior Customer Success Manager to partner with Named Commercial (Mid-Market) customers, driving adoption, retention and expansion across our Employee Experience and Performance platform. You’ll lead strategic reviews with People & Culture leaders and translate insights into action, influencing the product roadmap with a customer-first mindset.

You’ll collaborate with Account Management, Renewals, and Account Executives within a pod-based structure, leveraging AI tools

Qualifikationen

• 3–6 years of experience in Customer Success or Account Management within SaaS.
• Proven ability to manage 70–80+ diverse Mid-Market accounts with measurable outcomes.
• Drive multi-threaded executive relationships and strategic influence to adoption, renewal and growth.
• Data storytelling: translate usage data and insights into actionable plans for customers.
• Strong collaboration across cross-functional teams to mitigate risk and drive growth.

Aufgaben

• Own a book of Named Commercial (Mid-Market) customers and exceed GRR and growth targets.
• Build Success Plans and lead Quarterly Business Reviews with HR leaders to align platform use with business goals.
• Proactively drive adoption, monitor usage and health to identify risks and expansion opportunities.
• Deliver strategic guidance that accelerates value realization tied to customers' business goals.
• Coordinate internal experts to ensure seamless handoffs and successful outcomes.

Kenntnisse

Customer Success

Account Management

SaaS

Executive relationships

Tools

Vitally

Salesforce

Gong

Glean

Gemini

Jobbeschreibung

Culture Amp is seeking a Senior Customer Success Manager to partner with Named Commercial (Mid-Market) customers, driving adoption, retention and expansion across our Employee Experience and Performance platform. You’ll lead strategic reviews with People & Culture leaders and translate insights into action, influencing the product roadmap with a customer-first mindset.

You’ll collaborate with Account Management, Renewals, and Account Executives within a pod-based structure, leveraging AI tools