Senior SaaS Account Manager - Growth & Renewals

Meltwater; New York (NY); Hybrid; USD 74,000 - 99,000; Full time

Benefits offered by this job

401K matching

Life insurance

Commuter benefits

Parental leave plans

Job summary

Meltwater is seeking an Account Manager in New York to manage and grow a portfolio of SaaS clients. You will renew, upsell, and expand relationships, leveraging cross-functional teams to maximize value. A hybrid schedule requires in-office presence three days per week.

The role emphasizes strategic account planning, proactive expansion, and strong client relationships to drive long-term retention and revenue growth.

Qualifications

• Bachelor's degree or higher required.
• 3+ years in account management within software/SaaS.
• Strong strategic thinking and execution for retention and growth.
• Proactively identify and drive expansion opportunities.
• Collaborate with Customer Success and Renewals teams for engagement.
• Results-oriented with growth targets and customer satisfaction.
• Excellent written and verbal communication in English.
• Hybrid work schedule; office presence 3 days a week.

Responsibilities

• Manage, renew, and grow assigned SaaS accounts.
• Oversee renewals and collaborate with CS and Renewals teams.
• Develop customized account plans to improve retention and growth.
• Identify expansion opportunities: upsell and cross-sell.
• Partner with Renewals to negotiate pricing and retention.
• Build relationships with key stakeholders to drive engagement.
• Monitor usage to inform renewal and expansion strategies.
• Counter competitive threats during renewals.

Skills

Account management

Renewals

Growth strategy

Strategic thinking

Communication

Relationship management

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an Account Manager in New York to manage and grow a portfolio of SaaS clients. You will renew, upsell, and expand relationships, leveraging cross-functional teams to maximize value. A hybrid schedule requires in-office presence three days per week.

The role emphasizes strategic account planning, proactive expansion, and strong client relationships to drive long-term retention and revenue growth.