SaaS Account Growth Manager (Hybrid)

Jobvite, Inc.; Charlotte (NC); Hybrid; USD 55,000 - 122,000; Full time

Benefits offered by this job

Paid Time Off

401K matching

Medical, dental, vision insurance

Commuter benefits

Parental leave

Growth programs

Job summary

Meltwater is seeking an attentive Account Manager to manage, renew, and drive growth for SaaS accounts. You will nurture client relationships and maximize value in a hybrid work environment requiring in-office presence 3 days a week.

Collaborate with Customer Success and Renewals teams to secure renewals, develop targeted account plans, and explore expansion opportunities through upsell and cross-sell initiatives.

Qualifications

• Bachelor's degree or higher preferred.
• 2+ years in account management for SaaS or software.
• Strong strategic thinking focused on retention and growth.
• Proactive in identifying expansion opportunities and upsell/cross-sell.
• Excellent written and verbal English communication; hybrid work, 3 days in office.

Responsibilities

• Manage, renew, and foster growth within assigned accounts.
• Drive renewals with support from Customer Success and Renewals teams.
• Develop account plans to optimize retention and growth.
• Identify and pursue expansion opportunities within accounts including upsell and cross-sell.
• Collaborate with Customer Success to drive ongoing engagement and utilization.
• Negotiate pricing with Renewals Representatives to ensure retention.
• Build strong relationships with key stakeholders and monitor usage patterns.
• Counter competitive threats during renewal negotiations.

Skills

Account management

SaaS experience

Renewals

Upselling

Growth planning

English communication

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an attentive Account Manager to manage, renew, and drive growth for SaaS accounts. You will nurture client relationships and maximize value in a hybrid work environment requiring in-office presence 3 days a week.

Collaborate with Customer Success and Renewals teams to secure renewals, develop targeted account plans, and explore expansion opportunities through upsell and cross-sell initiatives.