Senior SaaS Account Growth Lead

Loadsmart; Chicago (IL); On-site; USD 80,000 - 101,000; Full time

Benefits offered by this job

Equity package

Loadsmart PTO and sick days with no限度?

Comprehensive medical, dental, and视in余

401k Match

Job summary

Loadsmart, a Chicago-based logistics technology company, seeks a Senior Account Manager to own the full account lifecycle. You will onboard, enable, and educate customers while driving renewals and expanding footprint across existing and new accounts.

You will build comprehensive account plans with ROI data and establish structured engagement with executives, users, and economic buyers to ensure continued value delivery and growth.

Qualifications

• 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products.
• 3+ years of experience working within SaaS.
• Proven track record of working in a customer-facing role.
• Excellent English language skills.
• Strong communication skills, both written and verbal.
• Customer-oriented: genuine interest in the customer’s business and needs.
• Problem-solving: ability to clearly define and deliver technical solutions.
• Interpersonal intelligence: ability to read between the lines and ask tough questions.
• Influence: map customers’ internal political environment and positively influence decisions.
• Data analysis: ability to understand and interpret data to generate insights.
• Results-oriented: focused on achieving outcomes regardless of obstacles.
• High technical aptitude and understanding of technology.

Responsibilities

• Own full-cycle post-sales activities: onboarding, enablement and adoption, product demonstrations, and renewals, ensuring customer success from day one.
• Identify and close expansion opportunities (upsell and cross-sell) across accounts and negotiate SaaS renewal terms.
• Build an account plan linking value justification, ROI data, and customer priorities to drive growth.
• Establish a structured engagement cadence: regular check-ins, QBRs/EBRs, and executive touchpoints.
• Develop multi-threaded relationships across the customer organization to expand adoption.
• Monitor account strategy, technology plans, and industry trends affecting the customer.
• Surface customer needs and coordinate with cross-functional teams to resolve issues.
• Gather feedback through interviews and surveys and deepen product expertise.

Tools

Salesforce

Job description

Loadsmart, a Chicago-based logistics technology company, seeks a Senior Account Manager to own the full account lifecycle. You will onboard, enable, and educate customers while driving renewals and expanding footprint across existing and new accounts.

You will build comprehensive account plans with ROI data and establish structured engagement with executives, users, and economic buyers to ensure continued value delivery and growth.