Senior Account Manager, SaaS

Loadsmart; Chicago (IL); On-site; USD 80,000 - 101,000; Full time

Benefits offered by this job

Equity package

Loadsmart PTO and sick days with no限度?

Comprehensive medical, dental, and视in余

401k Match

Job summary

Loadsmart, a Chicago-based logistics technology company, seeks a Senior Account Manager to own the full account lifecycle. You will onboard, enable, and educate customers while driving renewals and expanding footprint across existing and new accounts.

You will build comprehensive account plans with ROI data and establish structured engagement with executives, users, and economic buyers to ensure continued value delivery and growth.

Qualifications

• 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products.
• 3+ years of experience working within SaaS.
• Proven track record of working in a customer-facing role.
• Excellent English language skills.
• Strong communication skills, both written and verbal.
• Customer-oriented: genuine interest in the customer’s business and needs.
• Problem-solving: ability to clearly define and deliver technical solutions.
• Interpersonal intelligence: ability to read between the lines and ask tough questions.
• Influence: map customers’ internal political environment and positively influence decisions.
• Data analysis: ability to understand and interpret data to generate insights.
• Results-oriented: focused on achieving outcomes regardless of obstacles.
• High technical aptitude and understanding of technology.

Responsibilities

• Own full-cycle post-sales activities: onboarding, enablement and adoption, product demonstrations, and renewals, ensuring customer success from day one.
• Identify and close expansion opportunities (upsell and cross-sell) across accounts and negotiate SaaS renewal terms.
• Build an account plan linking value justification, ROI data, and customer priorities to drive growth.
• Establish a structured engagement cadence: regular check-ins, QBRs/EBRs, and executive touchpoints.
• Develop multi-threaded relationships across the customer organization to expand adoption.
• Monitor account strategy, technology plans, and industry trends affecting the customer.
• Surface customer needs and coordinate with cross-functional teams to resolve issues.
• Gather feedback through interviews and surveys and deepen product expertise.

Tools

Salesforce

Job description

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We are hiring an Senior Account Manager to grow revenue within its existing customer base and new accounts. The role covers the full account lifecycle, building relationships with business owners, onboarding and educating customers, and creating account plans to expand Loadsmart's footprint. The Senior Account Manager owns a customer portfolio end-to-end: onboarding, enablement, growth, renewals, and cross-selling the flagship product stack, with a focus on delivering a strong customer experience throughout.

LOCATION: Chicago (On-site)

WHAT YOU GET TO DO:

• Own full-cycle post-sales activities: onboarding, enablement and adoption, product demonstrations, and renewals, ensuring every customer is set up for success from day one
• Serve as the point person to identify, prioritize, and close expansion opportunities (upsell and cross-sell) across new and existing accounts, and negotiate contract terms on SaaS renewals
• Build a comprehensive account plan that ties value justification, benchmarking, and ROI data to each customer's priorities and hurdles, driving decisions that support revenue target delivery and growth
• Establish a structured engagement cadence: regular check-ins, QBRs/EBRs, and executive touchpoints that reviews adoption and success metrics, aligns on strategic priorities, and sets clear action plans for the next quarter
• Build trusted, multi-threaded relationships across the customer organization, from day-to-day users to senior executives and economic buyers, reducing single-threaded risk and expanding adoption
• Stay closely attuned to each account's strategic growth plans, technology strategy, and competitive landscape, tracking public information and industry trends that could impact the customer
• Proactively surface customer needs, risks, and opportunities through ongoing engagement, partnering cross-functionally to drive resolution of account issues (billing, support, product, and other departments)
• Gather customer feedback through structured interviews and surveys, and continuously deepen product expertise to serve as a subject matter expert

REQUIRED QUALIFICATIONS:

• 5+ years of experience as an Account Manager or Customer Success Manager for SaaS products
• 3+ years of experience working within SaaS
• Proven track record of working in a customer-facing role
• Excellent English language skills
• Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations
• Customer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expects
• Problem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results
• Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers
• Influence: the ability to map customers’ internal political environment and to positively influence the decision-making process
• Data analysis: ability to understand and interpret data with a focus on generating insights
• Results-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstacles
• High technical aptitude and overall understanding of technology
• Experience with CRM is a plus - preferably Salesforce

$80,493 - $100,600 a year
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, the candidate’s experience and expertise. In addition to your base compensation offer, this role is eligible for an incentive bonus, stock options and benefits listed below.

WORKING AT LOADSMART:

• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans
• 401k Match
• Applicants must be currently authorized to work in the United States on a full-time basis. Loadsmart will not sponsor applicants for work visas.

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.