Senior RWD Engagement Lead

Norstella; Carson City (NV); Remote; USD 120,000 - 170,000; Full time

Job summary

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensuring reliable delivery, operational efficiency, and strong outcomes across RWD solutions. You will coordinate with delivery, data, product, and client support teams to translate client objectives into executable plans and maintain high-quality results.

The role emphasizes leadership in RWD knowledge (Open/Closed Claims, EMR data), operational rigor, and client partnership, driving

Qualifications

• Master's degree in life sciences, data science, biostatistics, epidemiology, public health, or related field.
• 6–8 years of hands-on RWD analytics experience.
• 1–2 years leading RWD engagements.
• 1–2 years coding with SQL.
• Domain knowledge in life sciences, market access, HEOR and epi.
• Experience managing multiple concurrent client engagements with life sciences.
• Experience with Real-World Data (Open/Closed Claims, EMR data) and delivery models.

Responsibilities

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.
• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.
• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.
• Foster strong cross-functional collaboration.
• All other duties, as assigned.

Skills

RWD Analytics

SQL

Client management

Stakeholder management

Open/Claims data

Education

Master's degree in life sciences

Tools

SQL

Job description

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensuring reliable delivery, operational efficiency, and strong outcomes across RWD solutions. You will coordinate with delivery, data, product, and client support teams to translate client objectives into executable plans and maintain high-quality results.

The role emphasizes leadership in RWD knowledge (Open/Closed Claims, EMR data), operational rigor, and client partnership, driving