Senior RTDS Production Support Engineer

Covetus; New Jersey; On-site; USD 110,000 - 160,000; Full time

Job summary

Covetus is seeking an experienced RTMDS Level 3 Support Engineer to provide advanced production support for the Real-time Managed Distribution Service (RTMDS), delivering market data to a global customer base.

You will work with Core Engineering, Development, QE, Network, Operations, and Delivery teams to resolve complex issues, automate infrastructure delivery, and maintain a stable, scalable environment. Preference for strong RTDS, RHEL/Linux, and scripting expertise.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience supporting complex production infrastructure and financial market data platforms.

Responsibilities

• Provide Level 3 technical support for RTMDS production environments and complex customer issues.
• Collaborate with Core Engineering and Development teams to resolve deployment and configuration issues.
• Support a private cloud environment hosting hundreds of customers with high service expectations.
• Manage platform compliance, standards, patching, and production infrastructure.
• Develop infrastructure inventory and support RTMDS architecture to maintain stable and scalable environments.
• Troubleshoot issues involving build processes, RTDS software configurations, inventory, hardware, and custom configurations.
• Provide fix-forward solutions for production-impacting issues.
• Develop and maintain technical documentation, processes, and procedures.
• Train Level 2 and Level 3 support teams on complex tasks and improve capabilities.
• Implement and enhance monitoring for production systems with Core Engineering.
• Develop automation to support mass infrastructure deployment and management.
• Work with QE to ensure CI/production testing prevents recurring failures.
• Collaborate with Network teams to test WAN/LAN market data delivery.
• Lead and support delivery, operations, and external partners in resolving issues.

Skills

Financial market data

RTDS technologies

RHEL/Linux

Shell scripting

Networking

Production troubleshooting

Python

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Rundeck

ServiceNow

Jira

DX1

Git

Job description

Covetus is seeking an experienced RTMDS Level 3 Support Engineer to provide advanced production support for the Real-time Managed Distribution Service (RTMDS), delivering market data to a global customer base.

You will work with Core Engineering, Development, QE, Network, Operations, and Delivery teams to resolve complex issues, automate infrastructure delivery, and maintain a stable, scalable environment. Preference for strong RTDS, RHEL/Linux, and scripting expertise.