Level 3 Support Engineer

Tata Consultancy Services; New York (NY); On-site; USD 100,000 - 115,000; Full time

Job summary

Tata Consultancy Services in New York, NY is seeking an experienced Level 3 engineer to provide production support for a private-cloud RTMDS platform serving a large global customer base.

You will manage the platform to maintain standards, patch levels, stability, reliability, and operational predictability. Develop and maintain automation for RTMDS infrastructure and work with cross-functional teams to ensure scalable, monitored delivery.

Qualifications

• Experience with market-data delivery for financial services.
• Strong knowledge of RTDS/RTMDS components (ADH, ADS, DACS, ATS).
• Advanced Red Hat Enterprise Linux (RHEL) administration and shell scripting.
• Troubleshooting of market-data networks, server hardware, and production configurations.
• Hands-on automation experience using Python and similar scripting languages.
• Experience with ServiceNow and Jira for workflow and incident management.
• Experience with Git and DX1 or comparable CI tooling.
• Understanding WAN/LAN delivery, monitoring, patching, and production support.
• Desirable: exposure to HPE Synergy, HPE OneView, ITRS and BigPanda.

Responsibilities

• Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.
• Manage the platform to maintain standards, patch levels, stability and reliability.
• Develop and maintain inventory and automation to build and deliver RTMDS infrastructure.
• Diagnose and resolve complex issues in build processes, RTDS configurations, inventories and bespoke setups.
• Create and maintain clear operational processes and technical documentation.
• Train Level 1/2 support teams on complex tasks to strengthen capabilities.
• Ensure production monitoring is effective and collaborate to enhance coverage.
• Work with development to create scalable automation for mass infrastructure delivery.
• Assist development with functionality delivery and issue resolution.
• Coordinate with QA to maintain CI and production pipelines and reduce repeat failures.
• Collaborate with network teams to validate WAN/LAN delivery and resolve service-impacting issues.

Job description

Job Description

Must Have Technical/Functional Skills

• Strong market-data experience in the financial-services sector, including delivery and support of production solutions.
• Deep expertise in RTDS/RTMDS components such as ADH, ADS, DACS and ATS.
• In-depth Red Hat Enterprise Linux (RHEL) administration and advanced shell scripting.
• Proven troubleshooting of market-data networks, server hardware, platform builds and complex production configurations.
• Hands-on automation experience using tools such as Rundeck and scripting languages such as Python.
• Experience with ServiceNow and Jira for workflow, incident and change management.
• Experience with Git and DX1 or comparable development / CI tooling.
• Good understanding of WAN/LAN delivery, infrastructure monitoring, patching, compliance and production support.
• Desirable: HPE Synergy, HPE OneView, ITRS and BigPanda.

Roles & Responsibilities

• Provide Level 3 engineering and production support for a private-cloud platform serving a large global customer base.
• Manage the platform to maintain required standards, patch levels, stability, reliability and operational predictability.
• Develop and maintain inventory and automation required to build and deliver new RTMDS infrastructure.
• Diagnose and resolve complex issues involving build processes, RTDS software configurations, inventories, hardware and bespoke configurations; implement sustainable fix-forwards.
• Create and maintain clear operational processes, technical documentation and support procedures.
• Train Level 1 and Level 2 support teams on complex tasks and strengthen overall support capability.
• Ensure effective production monitoring is in place and partner with core engineering to enhance monitoring coverage.
• Work with development and engineering teams to create scalable automation for mass infrastructure delivery.
• Assist development teams with functionality delivery and resolution of product issues.
• Partner with quality-engineering teams to maintain CI and production pipelines, with suitable testing to reduce repeat failures.
• Collaborate with network teams to validate WAN and LAN delivery and resolve service-impacting issues.

Salary Range: $100,000 to $115,000 per year

Qualifications

BACHELOR OF COMPUTER SCIENCE