Production Support Manager Market Risk Technologies

BRAINS WORKGROUP, INC.; New York (NY); Hybrid; USD 200,000 - 250,000; Full time

Job summary

BRAINS WORKGROUP, INC. in New York, NY, seeks a Senior Production Support Manager for Market Risk Technologies. Lead operational assurance of a critical VaR/FRTB platform, guide EOD workflows, and drive reliability during migration from SSIS to Databricks.

The role requires 10+ years in financial services production support with multi-region leadership, strong Python skills, and experience with Tidal/Airflow and Kubernetes. Hybrid NYC commute with generous compensation and benefits.

Qualifications

• 10+ years of production support experience in financial services with leadership across multi-region teams.
• Hands-on expertise with Market Risk platforms (VaR, FRTB, stress testing, P&L) at scale.
• Proficient in Python for reading, debugging, and extending tooling.
• Working knowledge of enterprise schedulers (Tidal, Airflow) and container orchestration (Kubernetes).
• Experience supporting data pipelines on SSIS and Databricks during migration.

Responsibilities

• Drive stability and incident command for EOD batch processes and intraday operations.
• Manage infrastructure and cloud resources for capacity, patching, and secure access.
• Maintain hygiene of infrastructure and applications, backlog reduction, operational discipline.
• Lead L2/L3 support across regions and coordinate with engineering teams.
• Oversee deployment, change management, audits, and service communications to meet regulatory requirements.
• Champion observability as a product with clear SLOs and signals.
• Define boundaries between development and support; resolve recurring issues permanently.

Skills

Production support leadership

Python

Kubernetes

Airflow

Tidal

Databricks

SLOs / Observability

Incident command

Batch / ETL scheduling

Multi-region coordination

Tools

SSIS

Databricks

Tidal

Airflow

Kubernetes

Job description

New York, NY

Our client, a major bank in New York City, is looking for Senior Production Support Manager - Market Risk Technologies Executive Director Level

New York City Location.

This is hybrid commute, 5 days per 2 weeks in the office.

Salary range 200-250K, plus around 20% bonus, plus great benefits package.

Senior Production Support Manager — Market Risk Technology.

In this role you will lead the operational assurance of our mission-critical platform supporting VaR, FRTB, stress testing, sensitivities, limits, and regulatory reporting. This system operates on a rigorous daily end-of-day (EOD) cycle relied upon by Risk, Finance, and Front Office teams. The platform is engineered for SLO-driven, observability-led operations, with a focus on minimizing manual toil and maximizing reliability.

Currently, the platform is undergoing a migration from SSIS to Databricks workflows. The support function is responsible for maintaining stability and performance on both legacy and new systems throughout the migration, including parallel-run reconciliation and eventual decommissioning of old components.

Key Responsibilities

• Drive stability and incident command for EOD batch processes using Tidal, Airflow, Kubernetes, and Python orchestration, as well as intraday operations, data feeds, calculation engines, APIs, and reporting.
• Manage the technology plant including clusters, hosts, databases, storage, networks, service accounts, and cloud infrastructure, ensuring optimal capacity, patching, credential management, and secure access posture.
• Maintain rigorous hygiene of both infrastructure and applications, actively burning down backlogs and enforcing operational discipline.
• Lead L2/L3 support operations across regions, interfacing effectively with engineering teams.
• Oversee deployment, change management, audit, and service communication processes to meet regulatory requirements without unnecessary bureaucracy.
• Champion observability as a product, developing business-relevant SLOs, meaningful signals, and reducing alert noise.
• Define and enforce the boundary between development and support, ensuring recurring issues are resolved permanently rather than documented in runbooks.

Required Experience

• 10+ years of production support experience in financial services, with at least 5 years leading L2/L3 support across multi-region teams.
• Hands‑on expertise with Market Risk platforms (VaR, sensitivities, FRTB, stress testing, P&L, market data management, EOD batch) at scale where daily cycles are critical.
• Proficient in Python, capable of confidently reading, debugging, and extending orchestration and support tooling.
• Working knowledge of enterprise schedulers (Tidal, Airflow) and container orchestration (Kubernetes) within batch‑driven environments.
• Experience supporting data pipelines on both SSIS and Databricks workflows, and comfortable managing a mixed technology estate during migration.
• Demonstrated ownership of the technology plant and a proactive approach to operational hygiene.
• Proven track record in incident command and advancing support operations toward SLO‑driven, observability‑led practices.