Senior Route & Service Operations Manager

Alsco Inc; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision

FSA/HSA

Life Insurance

Disability Insurance

EAP

Job summary

Alsco Uniforms in Houston seeks a District Manager to oversee daily route operations, delivery performance, and service teams, reporting to the Service Manager. The role focuses on efficient customer service, safety compliance, and driving operational excellence within our industrial laundry network.

You will lead drivers and service staff, optimize route schedules, monitor performance, and respond to escalated issues across the branch area while upholding company policies and safety standards.

Qualifications

• 3+ years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.
• Valid driving license and a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.

Responsibilities

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customers service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

Skills

Route operations

Delivery management

Transportation

Service management

Logistics leadership

Job description

Alsco Uniforms in Houston seeks a District Manager to oversee daily route operations, delivery performance, and service teams, reporting to the Service Manager. The role focuses on efficient customer service, safety compliance, and driving operational excellence within our industrial laundry network.

You will lead drivers and service staff, optimize route schedules, monitor performance, and respond to escalated issues across the branch area while upholding company policies and safety standards.