Route Operations Leader

Alsco Inc.; Alexandria (VA); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms in the United States is seeking a District Manager to oversee daily route operations, delivery performance, customer service, and service team members, reporting to the Service Manager. The role focuses on ensuring efficient, high-quality service and driving route productivity.

The candidate will lead drivers and teams, manage schedules and territory coverage, and address escalated service issues while enforcing safety policies and DOT regulations where applicable.

Qualifications

• 3+ years of experience in route operations, delivery management, transportation, service management, or logistics leadership.
• 1+ years of direct leadership or supervisory experience.
• Strong communication, customer service, and conflict resolution skills.
• Valid driving license and a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.

Responsibilities

• Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service.
• Manage route schedules, territory coverage, and workload distribution to maximize route productivity.
• Lead, coach, and develop route drivers and service team members to drive performance and accountability.
• Ensure consistent customers service and respond to escalated customer concerns, service issues, and delivery challenges.
• Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures.

Skills

Leadership

Customer service

Communication

Route operations

Job description

Alsco Uniforms in the United States is seeking a District Manager to oversee daily route operations, delivery performance, customer service, and service team members, reporting to the Service Manager. The role focuses on ensuring efficient, high-quality service and driving route productivity.

The candidate will lead drivers and teams, manage schedules and territory coverage, and address escalated service issues while enforcing safety policies and DOT regulations where applicable.