Senior Rooms Ops Leader - Guest Experience & Profitability

Renaissance Hotels; Boston (MA); On-site; USD 86,000 - 109,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Renaissance Hotels in Boston is seeking a dynamic hotel operations leader to manage rooms divisions including Front Office, Engineering, and Housekeeping. You will guide staff, monitor guest satisfaction, and drive financial performance to meet property goals.

Responsibilities include setting expectations with the General Manager, optimizing staffing, and ensuring adherence to standards while delivering exceptional guest service. Equal opportunity employer.

Qualifications

• High school diploma or GED required. Four years experience in guest services, front desk, housekeeping, or related area.
• 2-year college degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years of related experience may substitute.

Responsibilities

• Verifies goals are translated to the team and linked to guest tracking and productivity.
• Manages the execution of operations in rooms areas (Front Office, Engineering/Maintenance, Housekeeping) and staff.
• Leads team while helping meet or exceed property goals.
• Creates and sustains a property environment that motivates, empowers, and fosters teamwork.
• Understands guest and employee satisfaction results and develops action plans to address gaps.
• Sets clear expectations with the General Manager and ensures team capabilities meet those expectations.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Renaissance Hotels in Boston is seeking a dynamic hotel operations leader to manage rooms divisions including Front Office, Engineering, and Housekeeping. You will guide staff, monitor guest satisfaction, and drive financial performance to meet property goals.

Responsibilities include setting expectations with the General Manager, optimizing staffing, and ensuring adherence to standards while delivering exceptional guest service. Equal opportunity employer.