Director of Rooms Operations - Bonus Eligible

Aloft Hotels; Boston (MA); Presencial; USD 105.000 - 129.000; Jornada completa

Descripción de la vacante

Aloft Hotels Boston is seeking a dedicated Rooms Operations Manager to oversee Front Office, Engineering/Maintenance, and Housekeeping. You will help lead the operations, monitor guest satisfaction, and drive the department's financial performance while ensuring adherence to brand standards.

You will mentor a team, schedule staff, and communicate goals, striving to exceed guest expectations and maintain an environment of proactive service across all rooms-related operations.

Formación

• High school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• OR a 2-year degree with 2 years in guest services, front desk, housekeeping, or related area.

Responsabilidades

• Assist in managing the execution of operations in the rooms area departments including Front Office, Engineering/Maintenance and Housekeeping.
• Lead the rooms operations team and motivate staff to meet goals and service standards.
• Monitor guest satisfaction results and department financial performance; develop improvement plans.
• Ensure adherence to property standards and SOPs; communicate goals to the team.
• Assist with scheduling against guest demand and hours/occupied room goals; perform other duties as needed.

Educación

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Descripción del empleo

Aloft Hotels Boston is seeking a dedicated Rooms Operations Manager to oversee Front Office, Engineering/Maintenance, and Housekeeping. You will help lead the operations, monitor guest satisfaction, and drive the department's financial performance while ensuring adherence to brand standards.

You will mentor a team, schedule staff, and communicate goals, striving to exceed guest expectations and maintain an environment of proactive service across all rooms-related operations.