Guest-First Hotel Ops Leader (Front Desk & Housekeeping)

Meyer Jabara Hotels, LLC; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Travel Discounts

Vacation Time

Leadership Growth

Job summary

Cambria Boston Downtown is seeking an Operations Manager to lead the Front Desk and Housekeeping teams, partnering with department heads and the Assistant General Manager to uphold quality and care in every guest interaction. You will also serve as Manager on Duty with a strong evening/weekend presence.

Bring 3–5 years of hotel operations experience, leadership in Room Division, and a proven ability to motivate a team with professionalism and empathy; familiarity with Choice Advantage PMS and

Qualifications

• 3–5 years of hotel operations experience.
• Leadership experience in Room Division.
• Strong problem-solving and people skills.
• Ability to motivate and manage a team with professionalism and empathy.
• Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office).
• Comfortable working a flexible schedule that includes evenings, weekends, and holidays.

Responsibilities

• Lead with a “guest-first, can-do” attitude.
• Train and support team members in both front desk and housekeeping areas.
• Oversee staffing, scheduling, and performance management.
• Conduct inspections and follow through on service recovery.
• Support deep-cleaning schedules, inventory tracking, and vendor communication.
• Step in as needed to support the team—including shifts at the desk or in housekeeping.

Skills

Guest-focused leadership

Front desk & housekeeping

Staff training

Scheduling & performance

Vendor communication

Choice Advantage PMS

Tools

Choice Advantage PMS

Microsoft Office

Job description

Cambria Boston Downtown is seeking an Operations Manager to lead the Front Desk and Housekeeping teams, partnering with department heads and the Assistant General Manager to uphold quality and care in every guest interaction. You will also serve as Manager on Duty with a strong evening/weekend presence.

Bring 3–5 years of hotel operations experience, leadership in Room Division, and a proven ability to motivate a team with professionalism and empathy; familiarity with Choice Advantage PMS and