Senior RN Lead – Patient Access HUB

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 56,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

Inizio Engage seeks a seasoned leader to provide direct leadership and oversight for a team of Nurse Navigators, Case Managers, and Special Project Liaisons delivering patient access services.

The role emphasizes performance management, compliance, and timely, high-quality patient interactions, aligned with client KPIs and program goals. Remote environment with staffing and training responsibilities.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Active RN license required.
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment.
• Strong understanding of call center operations and virtual team management.
• Proficiency with Microsoft Office and call center technologies.
• Demonstrated leadership, coaching, and team development skills.
• Excellent communication, interpersonal, and patient advocacy skills.

Responsibilities

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons.
• Establish clear performance expectations aligned with client KPIs and program goals.
• Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services.
• Drive accountability through performance evaluations, feedback, and development planning.
• Oversee staffing, workload distribution, and service continuity in a virtual environment.
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence.
• Analyze performance metrics and identify opportunities for operational improvement.
• Collaborate cross-functionally to enhance program performance and patient experience.
• Support hiring, onboarding, and training of new team members.
• Serve as operational support during high-volume periods as needed.

Skills

Leadership

Coaching

Performance management

Communication

Team development

Education

Bachelor’s Degree or equivalent

RN license

Tools

Microsoft Office

Call center technologies

Job description

Inizio Engage seeks a seasoned leader to provide direct leadership and oversight for a team of Nurse Navigators, Case Managers, and Special Project Liaisons delivering patient access services.

The role emphasizes performance management, compliance, and timely, high-quality patient interactions, aligned with client KPIs and program goals. Remote environment with staffing and training responsibilities.