Senior RMA Repair Lead — Electronics Diagnostics

Matrix Design Group; United States; Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

On-site health clinic

401(k) match

Educational Reimbursement

Scholarship program

Esports room

On-site gym

Zusammenfassung

Matrix Design Group in Newburgh, IN seeks a Senior RMA Repair Technician to lead testing, troubleshooting, repair, and validation of returned electronic assemblies. You will determine repairability, perform mechanical disassembly/reassembly, document results, and mentor junior technicians.

This on-site role requires strong schematic literacy, soldering skills, and collaboration with Customer Success, Engineering, Quality, and Operations to improve repair processes and ensure timely turnaround.

Qualifikationen

• Associate degree in Electronics, Engineering Technology, or related field preferred; equivalent technical training and experience considered.
• 3-5 years of experience in electronics testing, troubleshooting, repair, manufacturing, field service, or a related technical environment.
• Strong ability to read and interpret electrical schematics, bills of materials, work instructions, and technical documentation.
• Proficient with electronic test and diagnostic equipment, including digital multimeters, oscilloscopes, power supplies, and signal generators.
• Hands‑on experience with soldering, de‑soldering, component replacement, and printed circuit board assembly (PCBA) repair.
• Demonstrated ability to diagnose and resolve electrical and mechanical issues, document findings, and communicate technical information effectively.
• Strong attention to detail, organizational skills, and commitment to quality and accurate documentation.
• Ability to work independently, prioritize tasks, and lead the daily activities of technicians in a fast‑paced repair environment.
• Proven leadership, coaching, and mentoring skills, with a focus on teamwork, accountability, and continuous improvement.
• Strong problem‑solving skills with the ability to identify root causes and implement corrective actions to improve product reliability and repair processes.

Aufgaben

• Lead the testing, troubleshooting, repair, and validation of returned electronic assemblies, subassemblies, and finished goods.
• Perform advanced component-level diagnostics using schematics, work instructions, test procedures, and standard electrical test equipment.
• Determine repairability versus scrap based on technical findings, cost considerations, product condition, and company guidelines.
• Complete mechanical disassembly and reassembly of products to access internal components and verify proper operation after repair.
• Document test results, root cause findings, repair actions, parts used, and final disposition accurately in applicable systems or records.
• Assist with prioritizing incoming RMA units to support customer commitments and department turnaround expectations.
• Maintain adequate inventory to support repairs and ensure control of department inventory.
• Maintain a clean, organized, and safe repair area, including tools, test equipment, replacement parts, and consumable supplies.
• Support development, review, and improvement of repair procedures, test instructions, troubleshooting guides, and documentation standards.
• Provide technical guidance, training, and support to repair technicians and other team members.
• Collaborate with Customer Success, Engineering, Quality, Assembly, Warehouse and Field Service teams to identify recurring failures, product concerns, and process improvement opportunities.

Kenntnisse

Schematic reading

Diagnostics

PCBA repair

Leadership

Documentation

Ausbildung

Associate degree in Electronics or related field

Tools

Oscilloscopes

DMMs

Power supplies

Signal generators

Jobbeschreibung

Matrix Design Group in Newburgh, IN seeks a Senior RMA Repair Technician to lead testing, troubleshooting, repair, and validation of returned electronic assemblies. You will determine repairability, perform mechanical disassembly/reassembly, document results, and mentor junior technicians.

This on-site role requires strong schematic literacy, soldering skills, and collaboration with Customer Success, Engineering, Quality, and Operations to improve repair processes and ensure timely turnaround.