Senior RMA Coordinator - Global Ops (Equity Eligible)

Supermicro; San Jose (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Bonus potential

Equity programs

Comprehensive benefits

Job summary

Supermicro is seeking a Sr. RMA Coordinator in San Jose, CA to coordinate customer product returns and deliver outstanding service. You will work with multiple departments to meet tight schedules and ensure accurate RMA processing.

The role emphasizes precision in inventory, vendor communication, and adherence to service agreements. The ideal candidate has at least 5 years in electronics or computer RMA coordination, strong written and verbal skills, and proficiency with MS Office.

Qualifications

• AA degree or equivalent working experience preferred.
• At least 5 years’ experience in electronics or computer industry as RMA coordinator.
• Excellent written, interpersonal communications and organization skills.
• Detail oriented and good time management.
• Multi-tasking with effective decision making.
• Independent person and also a strong team player.
• Proficient with MS Office.

Responsibilities

• Handle defective parts and deal with vendors for RMA process.
• Packaging and shipping coordination of incoming and outgoing power supplies.
• Focusing on power supplies and related products for vendor return.
• Physical inventory transfer within departments and inventory management.
• Coordinating incoming and outgoing parts, and work to close open issues.
• Focusing on outstanding RMA inventory with vendors for call back actions.
• Working close with vendors for special parts request, FAR and feedback for urgent case.
• Handle the day-to-day RMA Receiving activities.
• Manage timely processing of RMAs to meet Service Agreements.
• Maintain daily productivity / workflow reports and open issues.
• Assist Customer Service with RMA Authorization processing as needed.
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required.
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Review current processes on a regular basis and implement new processes as required

Skills

Communication

Organization

Time management

MS Office

Team player

Education

AA degree or equivalent

Tools

MS Office

Job description

Supermicro is seeking a Sr. RMA Coordinator in San Jose, CA to coordinate customer product returns and deliver outstanding service. You will work with multiple departments to meet tight schedules and ensure accurate RMA processing.

The role emphasizes precision in inventory, vendor communication, and adherence to service agreements. The ideal candidate has at least 5 years in electronics or computer RMA coordination, strong written and verbal skills, and proficiency with MS Office.