Sr. RMA Coordinator

Supermicro; Wayne (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

Supermicro, headquartered in San Jose, CA, seeks a Sr. RMA Coordinator to streamline the return process and deliver excellent customer service. This role collaborates with Operations, Customer Service, Engineering and Quality to meet deadlines and maintain strong business relationships.

The candidate should bring 5+ years in electronics or computer RMA coordination, strong MS Office proficiency, and sharp attention to detail to ensure accurate documentation and timely resolutions.

Qualifications

• AA degree or equivalent working experience preferred.
• At least 5 years' experience in electronics or computer industry as RMA coordinator preferred.
• Excellent in written, interpersonal communications and organization skills.
• Detail oriented and good time management.
• Multi-tasking with effective decision making; independent and strong team player.

Responsibilities

• Coordinate the return of customer products and provide excellent customer service to maintain relationships.
• Handle defective parts and coordinate with vendors for RMA process.
• Coordinate packaging and shipping of incoming and outgoing power supplies.
• Maintain daily productivity and workflow reports; close open issues.
• Assist Customer Service with RMA Authorization processing as needed.
• Work with Operations, Customer Service, Technical Support, Quality and Engineering as required.

Skills

RMA coordination

Written and interpersonal skills

Detail orientation

Time management

Independent & team player

Multi-tasking

MS Office

Education

AA degree

Tools

MS Office

Job description

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro is headquartered in San Jose, CA, is a global leader in high performance, high efficiency server technology and innovation. The Sr. RMA Coordinator that can work closely with all related departments to meet priority on customersA' requests on a daily basis is who we are looking for. This position needs to follow work instructions in order to carry out the assignments correctly to meet tight schedules. This position is primarily responsible for coordinating the return of customer products and providing excellent customer service to maintain effective business relationships.

Essential Duties and Responsibilities

• Handling defective parts and dealing with vendors for RMA process
• Packaging and shipping coordination of incoming and outgoing power supplies
• Focusing on power supplies and related products for vendor return
• Physical inventory transfer within departments and inventory management
• Coordinating incoming and outgoing parts, and work to close open issues
• Focusing on outstanding RMA inventory with vendors for call back actions
• Working close with vendors for special parts request, FAR and feedback for urgent case
• Handle the day-to-day RMA Receiving activities
• Manage timely processing of RMAs to meet Service Agreements
• Maintain daily productivity / workflow reports and open issues
• Assist Customer Service with RMA Authorization processing as needed
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Quality and Engineering as required
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Review current processes on a regular basis and implement new processes as required

Qualifications

• Minimum of AA degree or equivalent working experience preferred
• At least 5 years' experience in electronics or computer industry as RMA coordinator preferred
• Excellent in written, interpersonal communications and organization skills
• Detail oriented and good time management
• Multi-tasking with effective decision makingIndependent person and also a strong team player
• Proficient with MS office

Salary Range

$28.00/hr - $33.00/hr

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.