Senior Risk & Crisis Leader — Hospitality & Claims

Capital Vacations, LLC; Myrtle Beach (SC); On-site; USD 110,000 - 160,000; Full time

Job summary

Capital Vacations, LLC seeks a Senior Risk Manager to oversee financial risk, claims management for resort guest incidents, and property and liability matters across managed locations. You will collaborate with insurance partners, ensure regulatory compliance, and support audit cycles.

The role includes developing risk mitigation strategies, leading emergency preparedness initiatives, monitoring events, and producing analytical reports for senior leadership.

Qualifications

• At least 3–5 years of experience in Claims Management in hospitality or timeshare industries.
• Bachelor’s or associate degree in business administration, hospitality, or a related field preferred.

Responsibilities

• Develop and update Emergency Preparedness Guide and training.
• Monitor weather and events posing threats to operations.
• Coordinate pre/post-event activities with departments and vendors.
• Lead claims management for property and general liability.
• Prepare reports on frequency and type of claims by location and lag time.
• Maintain communications with insurers and resort management.
• Assist with risk assessments and process improvements.
• Support crisis communications and business continuity planning.

Skills

Analytical skills

Organization

Time management

Communication skills

MS Office

Confidentiality

Attention to detail

Multitasking

Problem solving

Education

High school diploma

Associate or Bachelor’s degree in business administration/hospitality

Job description

Capital Vacations, LLC seeks a Senior Risk Manager to oversee financial risk, claims management for resort guest incidents, and property and liability matters across managed locations. You will collaborate with insurance partners, ensure regulatory compliance, and support audit cycles.

The role includes developing risk mitigation strategies, leading emergency preparedness initiatives, monitoring events, and producing analytical reports for senior leadership.