Risk Management Claims Manager

MVW Services Corporation; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity in Employer

Job summary

Marriott Vacations Worldwide is seeking a Risk Management Claims Manager to oversee workers’ compensation claims globally and to produce data-driven reporting that measures the value of the claims oversight program.

The role includes initiating and monitoring claim reporting, cost containment, and coordinating with internal teams to develop disposition strategies and executive level insights.

Qualifications

• Four-year degree required or equivalent professional claims training.
• Professional certifications (AIC, ARM, CPCU) preferred.
• Experience adjusting/overseeing workers’ compensation claims.

Responsibilities

• Oversee workers’ compensation and related claims globally.
• Provide technical guidance in investigation, reserving, and disposition of claims.
• Coordinate subpoenas, discovery, and responses with legal teams.
• Develop trends insights and executive reporting with Safety & Security.
• Lead quarterly claims reviews and action planning for optimal resolutions.
• Offer training and guidance to operations and dedicated adjuster units.

Skills

Claims management

Data analysis

Leadership

Policy interpretation

Education

Four-year degree

AIC

ARM

CPCU

Job description

Risk Management Claims Manager

Generic Position Summary As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

Specific Job Summary

The Manager, Risk Management-Claims (Workers’ Compensation) is responsible for the oversight of low-level workers’ compensation claims. In addition, the Manager is responsible for the production, analysis and distribution of claims data which measure the value of the claims oversight program. This includes initiating, monitoring, and measuring the benefit of claims reporting and cost containment programs.

Specific Expected Contributions

• Manage workers’ compensation and other employment related claims globally and primary responsibility for settlement approval and reserve concurrence up to $75,000.
• Review adequacy of reserve and help develop disposition strategies.
• Responsible for providing technical guidance in the investigation, reserving, and disposition of claims.
• Manage and resolve issues with subpoenas, request for production, answers to interrogatories.
• Work with the Safety & Security team to identify claims trends and coordinating investigations and develop related executive level reporting.
• After conducting a thorough claims review, provide concurrence or rejections of denials.
• Monitor the work product of dedicated adjuster teams.
• Develop action plans to guide claims to the best possible resolution.
• Lead quarterly claims reviews.
• Provide guidance, recommendations, or direction to dedicated units of adjusters.
• Author a quarterly Lessons from Losses to be distributed to Operations and Executive Leadership.
• Create presentations and provide training to operations to assist our loss control efforts.
• Assist Insurance team with potentially high-risk business case reviews and provide support and guidance as needed.
• Partner with Human Resources and Resort Operations to support Return-to-Work program.
• Provide the law department/litigation group support and guidance as needed for insured claims.
• Special projects as needed.

Specific Candidate Profile

Education requirements Four-year degree from an accredited college strongly preferred. AIC, ARM, CPCU preferred and/or professional claims training from an insurance company of recognized responsibility.

Experience level Minimum of 5 (five) - 7 (seven) years claims adjusting/oversight experience

Preferred certifications AIC, AIC-M, ARM, CPCU preferred and/or professional claims training from an insurance company of recognized responsibility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members