Risk Management Manager

Wyndham; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Travel + Leisure Co. in the United States seeks a Risk Management Manager to lead the global insurance, claims, and risk mitigation programs. This role partners with Finance, Legal, Compliance, HR, and Operations to strengthen controls and protect enterprise value.

You will oversee a team of external claims professionals, coordinate broker relationships, and drive remediation of control deficiencies, while aligning risk strategies with business objectives and regulatory requirements.

Responsibilities

• Global insurance & risk financing management
• Casualty claims management & governance
• Enterprise risk management & remediation
• Cross-functional advisory to Finance, Legal, Compliance, HR, Safety, Operations

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

As a strategic function, the Risk Management Manager will play a key role in Travel + Leisure Co.'s risk management program by identifying, analyzing and communicating risks that affect Travel + Leisure Co.'s business. The role provides enterprise-wide support for insurance placement, contractual risk transfer, casualty claims management, loss mitigation strategies, and risk financing activities to protect financial integrity, regulatory compliance, and operational continuity.

The Manager will have ownership of the department's contract review process and will support the Senior Director with Travel + Leisure Co.'s enterprise-wide risk management program as needed. In this capacity, the Manager manages relationships with insurance brokers, assists in preparation and presentations for annual insurance renewals, leads renewal negotiations, collaborates with internal partners and stakeholders, and proactively helps prevent, reduce, and mitigate claims across the organization. The role is also expected to lead remediation efforts to address underlying issues and control deficiencies that could result in future claims, thereby strengthening the Company's long‑term risk profile.

This role would consist of the direct management and leadership of external claims professionals dedicated to support guest (GL) liability, automobile liability, and other third‑party claims globally. On a secondary level, this position will provide oversight, guidance and authorization of claim‑related financial transactions for third‑party claims administrators. In partnership with the T+L Litigation team, this position will also provide insurance claim support for litigated tort cases arising from the managed HOA program. This role will interact across the organization on a variety of risk management issues.

How You'll Shine:

• Corporate Insurance & Risk Financing - Assist in the placement, administration, and management of global insurance programs including general liability, workers' compensation, auto liability, professional liability, cyber, environmental, foreign liability, director & officer, umbrella/excess, crime, employment practice, and fiduciary liability. Participate in the planning and execution annual insurance renewals, including preparation of underwriting submissions, development of renewal strategies, coordination of internal stakeholders, and market negotiations with brokers and carriers. Manage insurance brokers, coverage counsel, carriers, and consultants to ensure competitive program structures, appropriate coverage terms, and favorable economics. Analyze insurance program structures, retentions, deductibles, and limits and recommend alternative risk financing strategies aligned with business objectives. Track, fulfill and monitor Certificates of Insurance requests. Fulfill auto ID card requests and support the fleet and drivers' schedules by adding or deleting vehicles and/or drivers when required.
• Casualty Claims Management - Lead casualty claims programs globally, including general liability, automobile liability, and management liability claims. Coordinate claims triage with internal and external resources. Provide oversight of claims investigations to facilitate improved claims outcomes. Establish governance and performance expectations for TPAs, external legal, and claims professionals. Oversee litigation strategy, manage reserves and defense spending, and conduct claim reviews, trend analysis, and root‑cause assessments. Work with internal and external resources to develop a repeatable process for auditing TPAs. Conduct periodic audit of TPA performance. Partner with internal and external RMIS team to ensure data integrity and accurate reporting. Ensure timely internal and external communication for high‑severity, high‑profile, or emerging claim issues.
• Enterprise Risk Management & Risk Mitigation - Support the Senior Director with enterprise risk management initiatives, including risk identification, assessment, mitigation planning, and reporting. Collaborate with internal stakeholders to identify emerging risks and lead remediation and corrective action plans to prevent losses and strengthen controls. Lead claims reviews with key internal customers to identify areas of improvement and loss mitigation. Develop and implement risk management training programs for internal customers.
• Collaboration & Advisory Support - Serve as a trusted advisor to Finance, Legal, Compliance, HR, Safety, Operations, and senior lead