Senior RevOps Programs Lead, Customer Success

Remote Genie; United States; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

AlphaSense is seeking a Senior Program Manager to partner with Customer Success and RevOps to plan, deliver, and hand off enterprise-wide changes in the post-sales lifecycle, from onboarding to renewal. You will drive readiness and operational handoffs, ensuring adoption across functions and executive alignment.

You will oversee timelines, requirements, UAT, training, and launch, collaborating with Sales, Finance, Legal, Product, and Enablement to design scalable processes.

Qualifications

• 6+ years in a revenue or customer-facing operations role
• Experience introducing new technology, workflows, and processes in post-sales or CS (renewals, onboarding, adoption, or health programs)
• Experience building a business case across CS, Sales, Finance, Marketing, Product and Legal
• Ability to set targets and KPIs and measure adoption and value
• Experience delivering changes in Salesforce and related tooling
• Hands-on experience with Gainsight and Gong, including Gong for forecasting

Responsibilities

• Own delivery of programs for the Customer Success team from inception to BAU handoff
• Lead full delivery cycles: requirements, timelines, UAT, training, and launch
• Collaborate with CS, Support, Product, Finance, Legal and Sales to translate needs into deliverables
• Identify process improvements and design scalable solutions with owners
• Create and rollout new CS processes, playbooks, and SOPs with scalable operating models
• Coordinate with RevTech, Salesforce admins, and developers on timelines
• Lead stakeholder communications and resolve disagreements to align outcomes
• Drive milestones and readiness for enterprise transformations
• Measure adoption and business impact of delivered programs

Skills

Revenue Operations

Change Management

Business Case Development

KPIs & Metrics

Cross-functional Collaboration

AI Tools

Communication

Adaptability

Stakeholder Management

Executive Communication

Tools

Salesforce

Gainsight

Gong

Job description

AlphaSense is seeking a Senior Program Manager to partner with Customer Success and RevOps to plan, deliver, and hand off enterprise-wide changes in the post-sales lifecycle, from onboarding to renewal. You will drive readiness and operational handoffs, ensuring adoption across functions and executive alignment.

You will oversee timelines, requirements, UAT, training, and launch, collaborating with Sales, Finance, Legal, Product, and Enablement to design scalable processes.