Senior Revenue Operations Program Lead (Remote)

AlphaSense, Inc.; EE. UU.; A distancia; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

Benefits program

Descripción de la vacante

AlphaSense, Inc. is seeking a Senior Program Manager to partner with Customer Success and RevOps to drive post-sales transformations, onboarding, adoption, and renewals. You will coordinate across multiple teams to land enterprise-wide changes and ensure adoption, readiness, and handoff to BAU.

The role emphasizes cross-functional collaboration, KPIs, and the use of AI-assisted tools to streamline workflows and improve operational efficiency in a fast-paced environment.

Formación

• 6+ years of experience in a revenue or customer-facing operations organization (Customer Success, Account Management, Support, or Sales).
• Experience introducing new technology, workflows, and processes in a post-sales or Customer Success organization.
• Experience building a business case and gathering requirements across several departments (CS, Sales, Finance, Marketing, Product, Legal).
• Experience delivering change in Salesforce and in tools integrated with it, including Gainsight and Gong for forecasting.

Responsabilidades

• Own delivery of programs for the Customer Success team from initiation to BAU handoff.
• Run full delivery cycle: requirements gathering, timelines, UAT, training, and launch.
• Collaborate with Customer Success, Support, Product, Finance, Legal, and Sales to translate needs into deliverables.
• Identify process and system improvements and drive scalable solutions with owners.

Conocimientos

Gainsight

Gong

Salesforce

Herramientas

Salesforce

Descripción del empleo

AlphaSense, Inc. is seeking a Senior Program Manager to partner with Customer Success and RevOps to drive post-sales transformations, onboarding, adoption, and renewals. You will coordinate across multiple teams to land enterprise-wide changes and ensure adoption, readiness, and handoff to BAU.

The role emphasizes cross-functional collaboration, KPIs, and the use of AI-assisted tools to streamline workflows and improve operational efficiency in a fast-paced environment.