Senior Customer Success Revenue Ops Program Lead

Alphasense; EE. UU.; A distancia; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary transparency

Descripción de la vacante

AlphaSense is seeking a Senior Program Manager to lead the Customer Success Experience initiatives across onboarding, adoption, and renewal in a fast-paced environment. You will coordinate with Customer Success, Sales, Finance, Marketing, Product, and Legal to deliver strategic changes from requirements to BAU handoff.

You will drive milestones, readiness, and executive stakeholder alignment, using Salesforce, Gainsight, Gong, and AI-powered tools to improve processes, forecast outcomes, and

Formación

• 6+ years in revenue or customer-facing operations.
• Experience with Salesforce, Gainsight and Gong.
• Ability to define KPIs and measure adoption.
• Strong cross-functional collaboration and stakeholder management.

Responsabilidades

• Own delivery of Customer Success programs from requirements to BAU handoff.
• Coordinate with Customer Success, Sales, Finance, Legal, and Product to translate needs into deliverables.
• Lead timelines, UAT, training, and launch with cross-functional owners.
• Establish success metrics and track adoption and business impact.

Conocimientos

Stakeholder management

Program delivery

Post-sales operations

Change management

Herramientas

Salesforce

Gainsight

Gong

AI tools

Descripción del empleo

AlphaSense is seeking a Senior Program Manager to lead the Customer Success Experience initiatives across onboarding, adoption, and renewal in a fast-paced environment. You will coordinate with Customer Success, Sales, Finance, Marketing, Product, and Legal to deliver strategic changes from requirements to BAU handoff.

You will drive milestones, readiness, and executive stakeholder alignment, using Salesforce, Gainsight, Gong, and AI-powered tools to improve processes, forecast outcomes, and