Remote Senior Customer Operations Lead - CSP Playbooks

Bazeta; United States; Remote; USD 99,000 - 124,000; Full time

Benefits offered by this job

Bonus opportunity

Equity

Benefits package

Job summary

AlphaSense is seeking a Customer Operations Manager to own the build, quality, and maintenance of Gainsight CSP playbooks, health rules, and handoff alerts. You’ll collaborate with lifecycle marketing, CS, and RevOps to design scalable CSP content and ensure accuracy across systems.

The role requires 5+ years in Gainsight CSP, strong QA discipline, and experience with CRM integrations. A data-driven, cross-functional approach will help optimize customer lifecycle strategies and drive adoption at

Qualifications

• 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP.
• Experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps).
• Partner with RevOps/CS Ops on data models and cross-system dependencies.
• Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks is preferred.

Responsibilities

• Own end-to-end build of Gainsight CSP playbooks from requirements through configuration, testing, and launch.
• Design and maintain handoff alerting logic with RevOps, ensuring signals reach the right owners with minimal false positives.
• Establish and enforce build quality standards, including naming conventions, documentation, QA/testing protocols, and version control.

Skills

Gainsight CSP

Handoff logic design

CRM integrations

QA/testing protocols

Cross-functional collaboration

Tools

Version control

Job description

AlphaSense is seeking a Customer Operations Manager to own the build, quality, and maintenance of Gainsight CSP playbooks, health rules, and handoff alerts. You’ll collaborate with lifecycle marketing, CS, and RevOps to design scalable CSP content and ensure accuracy across systems.

The role requires 5+ years in Gainsight CSP, strong QA discipline, and experience with CRM integrations. A data-driven, cross-functional approach will help optimize customer lifecycle strategies and drive adoption at