Senior CS Operations Analyst — Strategic Programs

AlphaSense; Oregon; Hybrid; USD 99,000 - 110,000; Full time

Job summary

AlphaSense is seeking a Senior Analyst, Customer Success Operations for our Revenue Operations team. You will be a cross-functional problem solver and connective layer across CS Operations, ensuring programs reflect real context and are executed effectively.

This role thrives in ambiguity and requires collaboration across CS, account managers, pre-sales, and analytics to drive strategic initiatives and project delivery at scale.

Qualifications

• 3–5 years of customer ops experience in a fast-growing B2B SaaS or AI company.
• Strong understanding of core SaaS and CS metrics (NRR, GRR, renewal rate, usage KPIs).
• Experience with Salesforce, Gainsight, and forecasting tools (Clari or Gong).
• Bonus: SQL and data warehouse tools, plus BI platforms such as Tableau.

Responsibilities

• Develop and maintain CS metrics reporting (NRR, GRR, renewal rate, usage); translate trends for CS leadership.
• Partner with account managers, CS, pre-sales, and analytics on large projects.
• Support program delivery across the customer base with context across functions.
• Represent CS Operations needs and surface early signals with cross-functional stakeholders.
• Contribute to broader strategic projects including platform usage-based pricing.
• Be a go-to person for cross-functional and customer-facing CS context.

Skills

Customer Ops experience

CS metrics knowledge

Cross-functional collaboration

Communication skills

Tools

Salesforce

Gainsight

Clari

Gong

Snowflake

BigQuery

Tableau

SQL

Job description

AlphaSense is seeking a Senior Analyst, Customer Success Operations for our Revenue Operations team. You will be a cross-functional problem solver and connective layer across CS Operations, ensuring programs reflect real context and are executed effectively.

This role thrives in ambiguity and requires collaboration across CS, account managers, pre-sales, and analytics to drive strategic initiatives and project delivery at scale.