Senior Retirement Services Support Specialist

ManpowerGroup; El Paso (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) + Match

Weekly Pay

Job summary

ManpowerGroup's client in financial services seeks a Senior Customer Service Representative to join the Retirement Services Operational Support Team in El Paso, TX. You will assist with retail IRAs and small business retirement plans, delivering expert guidance on complex product and regulatory questions.

Responsibilities include processing retirement account transactions, handling high-volume inbound calls, and clearly explaining IRS rules to clients.

Qualifications

• High-volume call center experience in the financial industry.
• Strong communication and client-service orientation.
• Ability to interpret and explain complex regulatory information.
• Flexible to work varied shifts.

Responsibilities

• Provide expert guidance on complex retirement product questions.
• Process retirement account transactions (distributions, Roth conversions, tax withholding).
• Deliver high-quality customer service via high-volume inbound calls.
• Explain IRS rules clearly and accurately to clients.
• Collaborate with team to improve service delivery.

Skills

Customer service mindset

De-escalation

Tools

Windows

Excel

Outlook

Microsoft Teams

Job description

ManpowerGroup's client in financial services seeks a Senior Customer Service Representative to join the Retirement Services Operational Support Team in El Paso, TX. You will assist with retail IRAs and small business retirement plans, delivering expert guidance on complex product and regulatory questions.

Responsibilities include processing retirement account transactions, handling high-volume inbound calls, and clearly explaining IRS rules to clients.