Customer Service Representative - Senior

ManpowerGroup; El Paso (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) + Match

Weekly Pay

Job summary

ManpowerGroup's client in financial services seeks a Senior Customer Service Representative to join the Retirement Services Operational Support Team in El Paso, TX. You will assist with retail IRAs and small business retirement plans, delivering expert guidance on complex product and regulatory questions.

Responsibilities include processing retirement account transactions, handling high-volume inbound calls, and clearly explaining IRS rules to clients.

Qualifications

• High-volume call center experience in the financial industry.
• Strong communication and client-service orientation.
• Ability to interpret and explain complex regulatory information.
• Flexible to work varied shifts.

Responsibilities

• Provide expert guidance on complex retirement product questions.
• Process retirement account transactions (distributions, Roth conversions, tax withholding).
• Deliver high-quality customer service via high-volume inbound calls.
• Explain IRS rules clearly and accurately to clients.
• Collaborate with team to improve service delivery.

Skills

Customer service mindset

De-escalation

Tools

Windows

Excel

Outlook

Microsoft Teams

Job description

Our client, a leading organization in the financial services industry, is seeking a Customer Service Representative - Senior to join their team. As a Customer Service Representative - Senior, you will be part of the Retirement Services Operational Support Team supporting client inquiries related to retail IRAs and small business retirement plans. The ideal candidate will demonstrate strong communication skills, a passion for service, and the ability to navigate complex regulatory information, which will align successfully in the organization.

Job Title: Customer Service Representative - Senior

Location: 1945 Northwestern Dr., El Paso, TX 79912

Pay Range: $22.07

What's the Job?

• Provide expert guidance on complex product and service questions related to retirement accounts and small business retirement plans.
• Process various retirement account transactions, including distributions, Roth conversions, and tax withholding changes.
• Deliver exceptional customer service through high-volume inbound calls, ensuring client satisfaction and loyalty.
• Navigate and explain IRS rules and regulations clearly to clients, maintaining professionalism and accuracy.
• Collaborate with team members to achieve departmental goals and improve service delivery.

What's Needed?

• Strong technical skills, including proficiency with Windows, Excel, Outlook, and Microsoft Teams.
• Experience in high-volume call centers within the financial industry.
• Excellent de-escalation and customer service skills with a client-focused approach.
• Ability to work a flexible shift based on business needs.
• Positive attitude, professionalism, and a strong work ethic with high integrity.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Development of specialized knowledge in retirement services and financial products.
• Potential for contract extension based on performance and business needs.
• Work on-site in a collaborative setting with dedicated professionals.
• Competitive pay rate aligned with industry standards.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis is a global leader in technology services and part of the ManpowerGroup (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.