Retirement Services Support Specialist (El Paso)

Insight Global; El Paso (TX); On-site; USD 23,419 - 30,307; Full time

Job summary

A financial services contractor in El Paso is looking for a Customer Support Specialist to assist clients with retirement accounts. You will provide expert guidance on IRAs and small business plans while answering client inquiries and processing transactions. Ideal candidates have 2-4 years of experience in a call center, strong communication skills, and are comfortable using computer tools. This is a 6-month contract with potential extensions.

Qualifications

• 2-4 years of experience in a high-volume call center, preferably in finance.
• Ability to de-escalate client concerns calmly and effectively.
• Organized, reliable, and eager to learn.

Responsibilities

• Answer client questions and assist with retirement account needs.
• Provide clear explanations of retirement rules and processes.
• Process account transactions accurately.

Skills

Customer service skills

Communication skills

Problem-solving

Tools

Windows

Excel

Outlook

Microsoft Teams

Job description

A financial services contractor in El Paso is looking for a Customer Support Specialist to assist clients with retirement accounts. You will provide expert guidance on IRAs and small business plans while answering client inquiries and processing transactions. Ideal candidates have 2-4 years of experience in a call center, strong communication skills, and are comfortable using computer tools. This is a 6-month contract with potential extensions.