Senior Retention & Lifecycle Strategist - Client-Facing

Jetset Global LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Jetset Global LLC is seeking a Sr. Retention/Lifecycle Strategist to own the client relationship and retention roadmap for fast-growth consumer brands.

This is a client-facing strategy role where you set the vision, build the roadmap, and guide day-to-day delivery with our team. You'll partner with ESP specialists, designers, and leadership to deliver best-in-class retention programs across email, SMS, and lifecycle, while traveling occasionally for client meetings and industry events.

Qualifications

• Experience leading retention programs for consumer brands.
• Strong command of ESP platforms to lead strategy (Klaviyo/Braze).
• Extensive agency or consumer brand experience.
• Ability to lead client relationships with confidence.

Responsibilities

• Serve as the primary client strategic POC on day-to-day.
• Develop and manage retention roadmaps, ensuring clients know direction and rationale.
• Build strategy decks and performance narratives communicating impact.
• Lead retention strategy across email, SMS, and lifecycle.
• Work cross-functionally with ESP specialists and leadership.
• Identify growth opportunities and communicate to clients and stakeholders.
• Travel occasionally for client meetings or industry events.

Skills

Lifecycle marketing

Client relationship management

Retention roadmap development

Strategy decks & reports

Segmentation & lifecycle strategy

Multi-client management

Leadership & collaboration

Tools

Klaviyo

Braze

Job description

Jetset Global LLC is seeking a Sr. Retention/Lifecycle Strategist to own the client relationship and retention roadmap for fast-growth consumer brands.

This is a client-facing strategy role where you set the vision, build the roadmap, and guide day-to-day delivery with our team. You'll partner with ESP specialists, designers, and leadership to deliver best-in-class retention programs across email, SMS, and lifecycle, while traveling occasionally for client meetings and industry events.