Senior Retail Service Lead & Production Specialist

FedEx Office and Print Services; Nashville (TN); Presencial; USD 31.000 - 46.000; Jornada completa

Descripción de la vacante

FedEx Office in Nashville is seeking a Lead Consultant to deliver exceptional customer experiences while overseeing order intake, pricing, and production coordination. You will guide digital imaging and large-format jobs, ensuring quality and timely delivery.

The role combines hands-on production with consultative selling and leadership across shifts. The position requires strong communication skills and the ability to manage multiple tasks, train team members, and coordinate shipping-related

Formación

• High school diploma or equivalent required.
• 2+ years of specialized experience in a retail or service environment.
• Excellent verbal and written communication skills.

Responsabilidades

• Demonstrates consultative service to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes orders, providing pricing information, and performs consultative selling to customers, recommending FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Operates the POS terminal and handles financial transactions.

Conocimientos

Consultative selling

Customer service

Communication

Leadership

Training

POS operations

Inventory coordination

Educación

High school diploma or equivalent

2+ years of specialized experience

Herramientas

POS terminal

Descripción del empleo

FedEx Office in Nashville is seeking a Lead Consultant to deliver exceptional customer experiences while overseeing order intake, pricing, and production coordination. You will guide digital imaging and large-format jobs, ensuring quality and timely delivery.

The role combines hands-on production with consultative selling and leadership across shifts. The position requires strong communication skills and the ability to manage multiple tasks, train team members, and coordinate shipping-related