Senior Retail OS & Applications Leader

Van Cleef & Arpels; New York (NY); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days off

Job summary

Richemont, a leader in luxury goods, is seeking a Manager of Retail OS & Applications to oversee the implementation and optimization of retail technology across the Americas. The role reports to the Senior Manager, Retail OS & Applications, coordinating projects that enhance boutique operations, the employee experience, and the client journey.

The ideal candidate will have extensive experience in retail technology, project management, and change management within premium retail environments.

Qualifications

• Five+ years of experience in retail operations, retail technology or project management.
• Bachelor’s degree preferred, or equivalent education/work experience.
• Experience supporting technology implementations, application rollouts or transformation initiatives.
• Strong understanding of retail technology, applications, and operational processes.
• Experience with SAP, Salesforce or other enterprise retail systems; proficiency in Excel and PowerPoint.

Responsibilities

• Manage assigned retail technology projects from planning through implementation, adoption and optimization.
• Coordinate testing, pilots, deployments and rollouts across the retail network.
• Collaborate with boutiques, Retail Operations, IT, CRM, Training, Finance and Marketing to align priorities.
• Support change management and adoption of new retail tools and processes.
• Develop and maintain project documentation, user guides and procedures.

Skills

Retail operations

Project management

Retail technology

Analytical skills

Excel

Education

Bachelor’s degree preferred

Tools

SAP

Salesforce

POS systems

Inventory management systems

Job description

Richemont, a leader in luxury goods, is seeking a Manager of Retail OS & Applications to oversee the implementation and optimization of retail technology across the Americas. The role reports to the Senior Manager, Retail OS & Applications, coordinating projects that enhance boutique operations, the employee experience, and the client journey.

The ideal candidate will have extensive experience in retail technology, project management, and change management within premium retail environments.