Manager, Retail Operating Systems & Applications

Brobston Group; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Brobston Group seeks a Manager, Retail Operating Systems & Applications to drive the implementation, adoption, and optimization of retail technology across the Americas. You will lead technology projects that enhance boutique operations, improve the employee experience, and elevate the client journey.

The role requires strong project management, testing coordination, and stakeholder collaboration with experience in POS, CRM, and ERP systems.

Qualifications

• Minimum five years of experience in retail operations, retail technology, or project management.
• Experience supporting technology implementations, application rollouts, or transformation initiatives.
• Strong understanding of retail technology and operational processes with analytical skills.
• Experience with POS, CRM, inventory management, SAP, Salesforce or similar systems.
• Bachelor’s degree preferred; MS Office proficiency (Excel, PowerPoint) is expected.

Responsibilities

• Manage retail technology projects from planning through implementation and optimization.
• Coordinate testing, pilots, deployments, and rollouts; track progress and risks.
• Partner with boutiques and cross-functional teams to translate business needs into requirements.
• Create project documentation, user guides, and supporting materials.
• Support change management and adoption; gather feedback and recommend improvements.

Skills

Project management

Analytical thinking

Problem solving

Retail operations

Education

Bachelor's degree preferred

Tools

POS

CRM

Inventory management

SAP

Salesforce

Job description

Summary

The Manager, Retail Operating Systems & Applications supports implementation, adoption, and ongoing optimization of retail technology across the Americas. This role manages technology projects that support boutique operations, improve employee experience, and enhance the client journey.

Responsibilities

• Manage retail technology projects from planning through implementation, adoption, and optimization.
• Coordinate application testing, pilots, deployments, and rollouts; track progress, risks, and dependencies.
• Partner with boutiques and cross-functional teams to translate business needs into project requirements and deliverables.
• Create project documentation, user guides, procedures, and supporting materials.
• Support change management and adoption, gather feedback, identify barriers, and recommend workflow improvements.

Requirements

• Minimum five years of experience in retail operations, retail technology, or project management, ideally in luxury, premium consumer, or specialty retail.
• Experience supporting technology implementations, application rollouts, process improvements, or transformation initiatives.
• Strong understanding of retail technology, applications, and operational processes, with analytical and problem-solving skills.
• Experience with POS, CRM, inventory management, SAP, Salesforce, or other enterprise retail systems preferred.
• Bachelor's degree preferred; relevant education and experience combinations considered. Proficiency in Microsoft Office, particularly Excel and PowerPoint.