Retail Senior Manager: Lead, Develop & Elevate Team

Apple Inc.; Manhattan Beach (CA); On-site; USD 63,000 - 106,000; Full time

Job summary

Apple Inc. in Manhattan Beach, CA is seeking a Senior Manager to lead a diverse team and drive the store’s performance. You will recruit, train, and develop managers, while delivering exceptional customer service and maintaining store operations.

The role requires guiding strategic decisions with Store Leader, addressing escalations, and modelling inclusive leadership in a fast-paced retail environment.

Qualifications

• 3 years of leadership experience in retail, sales, or a related field.
• Ability to recruit, train, develop, and retain a diverse, high-performing team.
• Comfort in interacting with customers and guiding store operations.

Responsibilities

• Lead a team (including Managers), empowering each member to learn, grow, and achieve performance goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership and model excellent customer service.
• Address customer and team member concerns and escalations with leadership partners.
• Drive store priorities and execute the operational strategy of the store.
• Maintain company policies, protect assets, and perform other needed tasks.

Skills

Leadership

People management

Customer service

Communication

Analytics

Decision making

Job description

Apple Inc. in Manhattan Beach, CA is seeking a Senior Manager to lead a diverse team and drive the store’s performance. You will recruit, train, and develop managers, while delivering exceptional customer service and maintaining store operations.

The role requires guiding strategic decisions with Store Leader, addressing escalations, and modelling inclusive leadership in a fast-paced retail environment.